Trainer & QA (Outbound Sales)
1 week ago
Established in 2004 and headquartered in Bangalore, Conneqt Business Solutions is India's leading provider of Digital IT & BPM services. A division of Quess Corp Limited, Conneqt helps customers grow revenues, enable efficiencies, and enhance customer experiences across industries. With 22 delivery centers across India, Conneqt was recognized as one of India's Top 100 Best Workplaces in 2021. Leveraging over 20 years of experience and a workforce of 45,000+ employees, Conneqt is a trusted partner in customer lifecycle management, business process management, digital engineering, automation, data & analytics, and cloud solutions.
Role Description
This is a full-time on-site role for a Trainer & Quality Analyst in Chennai (Velachery). The Trainer & QA will be responsible for conducting training programs, evaluating training effectiveness, and ensuring quality assurance in processes. Daily tasks include preparing training materials, conducting training sessions, monitoring and evaluating trainees' progress, and performing quality audits. The role requires continuous improvement of training and QA methodologies to meet organizational standards and enhance overall performance.
Qualifications
- 1 Year hands-on experience as a trainer, with 2 years overall experience
- Good knowledge of quality assurance processes
- Excellent verbal and written communication skills (English & Tamil).
- Fluency in Hindi as a spoken language would be an added advantage
- Ability to assess training needs and monitor trainee progress
- Good analytical and problem-solving skills
- Ability to work independently and collaboratively in an on-site setting
- Education: Must be a graduate or higher
- Experience in the ITES industry is a plus
- Experience with outbound calling and/or managing a team would be great
- CTC: 3.x Lakhs (negotiable based on skill set)
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