Healthcare Scheduling Specialist
2 weeks ago
About ICG Medical:
ICG Medical is a leading global healthcare recruiter with a focus on nurses (all specialties), midwives, and home care/healthcare workers. Our company vision is to improve patient care. The DNA makeup of our business stems from our core values: Open, Family, and Passion. One of our main differentiators is that we care. We establish trusting relationships with our connections and each other. We have fun at work and together we remain focused, grounded, and engaged in our service offering. The business is made up of three recognized healthcare recruitment brands that sit underneath the ICG Medical arm. each delivers tailored solutions for our candidates and clients from our offices in the UK, Ireland, India, South Africa, China, Philippines, Australia, Canada, and the USA with more office openings on the horizon.
Job Summary:
As a Healthcare Scheduling Specialist for our healthcare agency, you will play a vital role in ensuring the seamless placement of qualified healthcare professionals into various healthcare facilities. You will be responsible for coordinating and scheduling shifts, maintaining accurate records, and fostering positive relationships with both clients and healthcare professionals.
Key Responsibilities:
- Staff Scheduling: Coordinate and schedule healthcare professionals for shifts based on client needs and employee availability.
- Client Communication: Maintain regular communication with healthcare facilities to understand staffing needs and provide suitable solutions.
- Employee Relations: Build and maintain strong relationships with healthcare professionals, ensuring their satisfaction and addressing any concerns promptly.
- Compliance: Ensure compliance with all regulatory requirements, including healthcare industry standards and labour laws.
- Problem Solving: Address staffing challenges proactively, finding creative solutions to meet client needs and maintain high levels of service.
Skills & Experience Required:
- Excellent verbal communication and writing skills are musts.
- Committed to a high level of service delivery for clients and candidates.
- Grad/UG with a minimum of 1 Year of International Voice Process/International Recruitment experience may apply.
- Candidate should be ok to work in Canadian shifts.
At ICG Medical, we value innovation, collaboration, and excellence. Joining our team means being part of a dynamic environment where your contributions make a significant impact. We offer competitive compensation, opportunities for professional growth, and a supportive work culture.
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