Salesforce Communication Cloud Developer

1 day ago


India Obrimo Technologies (Formerly known as Salecino) Full time

Job Title: Salesforce Communication Cloud Developer (Telecom Industry)


Job Overview:


We are seeking a skilled Salesforce Communication Cloud Developer with a strong background in the telecommunications industry. The ideal candidate will be responsible for designing, developing, and deploying solutions on the Salesforce Communication Cloud platform. Your experience in telecom will play a pivotal role in tailoring Salesforce solutions that meet the unique needs of the telecommunications sector, ensuring efficient customer lifecycle management, enhanced service delivery, and operational support.


Key Responsibilities:


  • Salesforce Development: Customize and develop Salesforce Communication Cloud solutions, including configuring flows, setting up product catalogs, and building customer journey workflows.
  • Telecom Process Expertise: Leverage telecom industry knowledge to optimize customer lifecycle management processes, including order management, provisioning, billing, and customer service workflows.
  • Salesforce Customization: Implement custom objects, validation rules, process automation, and Lightning components to meet business requirements.
  • Integration: Work on integrating Salesforce Communication Cloud with external systems, such as billing systems, CRM platforms, and telecom-specific applications using APIs and middleware (e.g., Mulesoft).
  • Data Management: Ensure the accuracy of customer data and streamline processes for data migration, data governance, and maintenance.
  • Technical Leadership: Collaborate with stakeholders and technical teams to design scalable, efficient, and secure solutions. Lead efforts in technical discovery, gap analysis, and solution design.
  • Salesforce Best Practices: Ensure that all solutions are aligned with Salesforce best practices for performance, security, and maintainability.


Key Requirements:


  • Telecommunications Industry Experience: Proven experience working in the telecom industry, with an understanding of the specific challenges and processes (e.g., billing, provisioning, order management).
  • Salesforce Communication Cloud Expertise: Deep knowledge of Salesforce Communications Cloud, with hands-on experience in Salesforce development and customization.
  • Salesforce Certifications (Preferred):
  • Salesforce Certified Communication Cloud Consultant
  • Salesforce Certified Platform Developer I or II
  • Salesforce Administrator


  • Technical Skills:


  • Strong proficiency in Apex, Visualforce, Lightning Web Components (LWC), and JavaScript.
  • Experience with REST/SOAP APIs, Mulesoft, or other integration platforms.
  • Knowledge of CPQ (Configure, Price, Quote) systems in the telecom space.
  • Business Acumen: Ability to translate business needs into technical solutions, especially within the telecom domain.
  • Communication: Strong verbal and written communication skills, with the ability to work closely with cross-functional teams and stakeholders.


Nice-to-Have:


  • Experience with Salesforce Vlocity (now Salesforce Industries).
  • Knowledge of telecom BSS/OSS systems.
  • Familiarity with Agile/Scrum methodologies.


Education:


  • Bachelor’s degree in Computer Science, Information Systems, Telecommunications, or related field (or equivalent experience).



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