Client Delivery Manager, Credit Reports

4 months ago

Delhi, India MNS Credit Management Group Private Limited Full time

MNS Credit Management Group is a leading and rapidly growing agency in the domain of soft Debt Recovery and Business Information Reports. Established in 1996 and headquartered in New Delhi, India, the company has over two decades of experience in providing professional and organized services in domestic and international debt collection, business information services, first party collection of accounts receivables, business advisory services, and legal & paralegal services. Catering to a diverse clientele including small to large enterprises across various sectors, MNS has a dynamic workforce of >150 employees, driving its vision of delivering comprehensive credit management solutions globally.


We are seeking a Client Delivery Manager to oversee the delivery for one of our Credit Information division. This role is responsible for ensuring timely and accurate delivery of credit reports to clients while maintaining high standards of client service and satisfaction. The ideal candidate will have robust experience in managing client-facing delivery teams, a strong understanding of credit reporting, and the ability to work closely with both clients and internal teams to ensure service excellence.


Key Responsibilities:

  • Service Delivery Excellence: Manage the complete delivery process of credit reports to ensure timeliness, accuracy, and compliance with client requirements.
  • Client Relationship Management: Serve as the primary point of contact for clients, addressing their queries and concerns regarding credit report services, and ensuring a high level of client satisfaction.
  • Issue Resolution: Proactively identify and resolve any issues in the credit report delivery process, liaising with technology and operations teams to implement solutions.
  • Quality Assurance: Monitor the quality of credit reports and delivery processes, implementing continuous improvement strategies to enhance service quality.
  • Team Leadership: Lead and mentor a team dedicated to the production and delivery of credit reports, fostering a culture of excellence and continuous improvement.
  • Operational Coordination: Collaborate with operational and technology departments to ensure seamless integration of new technologies and processes that facilitate efficient report delivery.
  • Performance Monitoring: Develop and maintain key performance indicators for tracking service delivery metrics, client satisfaction, and team performance.


Qualifications:

  • Bachelor’s degree in Business, Finance, or a related field; Master’s degree preferred.
  • At least 7 years of experience in service delivery management, preferably within the financial services or credit reporting industry.
  • Demonstrated ability to manage client relationships and ensure high levels of customer satisfaction.
  • Strong understanding of the credit reporting industry and related regulatory standards.
  • Proven leadership skills with the ability to manage and motivate a team.
  • Excellent problem-solving, organizational, and communication skills.
  • Proficient in the use of CRM software and other business intelligence tools.


What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development within a leading international financial services company.
  • A dynamic and supportive work environment, with a strong emphasis on teamwork and customer service excellence

  • Client delivery manager, credit reports

    2 weeks ago

    Delhi, India MNS Credit Management Group Private Limited Full time

    MNS Credit Management Group is a leading and rapidly growing agency in the domain of soft Debt Recovery and Business Information Reports. Established in 1996 and headquartered in New Delhi, India, the company has over two decades of experience in providing professional and organized services in domestic and international debt collection, business...

  • Client Delivery Manager, Credit Reports

    3 months ago

    Delhi, India MNS Credit Management Group Private Limited Full time

    MNS Credit Management Group is a leading and rapidly growing agency in the domain of soft Debt Recovery and Business Information Reports. Established in 1996 and headquartered in New Delhi, India, the company has over two decades of experience in providing professional and organized services in domestic and international debt collection, business information...

  • Client Delivery Manager, Credit Reports

    1 month ago

    delhi, India MNS Credit Management Group Private Limited Full time

    MNS Credit Management Group is a leading and rapidly growing agency in the domain of soft Debt Recovery and Business Information Reports. Established in 1996 and headquartered in New Delhi, India, the company has over two decades of experience in providing professional and organized services in domestic and international debt collection, business information...

  • Client Delivery Manager, Credit Reports

    4 months ago

    Delhi, India MNS Credit Management Group Private Limited Full time

    MNS Credit Management Group is a leading and rapidly growing agency in the domain of soft Debt Recovery and Business Information Reports. Established in 1996 and headquartered in New Delhi, India, the company has over two decades of experience in providing professional and organized services in domestic and international debt collection, business information...

  • Client Delivery Manager, Credit Reports

    4 months ago

    New Delhi, India MNS Credit Management Group Private Limited Full time

    MNS Credit Management Group is a leading and rapidly growing agency in the domain of soft Debt Recovery and Business Information Reports. Established in 1996 and headquartered in New Delhi, India, the company has over two decades of experience in providing professional and organized services in domestic and international debt collection, business information...

  • Credit Report Delivery Manager

    2 weeks ago

    Delhi, Delhi, India MNS Credit Management Group Private Limited Full time

    Job Title: Client Delivery Manager, Credit ReportsMNS Credit Management Group Private Limited is a leading provider of credit management solutions, with a strong presence in the debt recovery and business information services industry. We are seeking a highly skilled Client Delivery Manager to join our team and oversee the delivery of credit reports to our...

  • Associate - Credit Product Delivery India

    4 months ago

    Delhi, India JPMorgan Chase & Co Full time

    **JOB DESCRIPTION** Description**: J.P. Morgan is a global leader in financial services, offering solutions to the world's most important corporations, governments and institutions in more than 100 countries. The Firm and its Foundation give approximately US$200 million annually to nonprofit organizations around the world. We also lead volunteer service...

  • Manager - Credit Relationship

    4 weeks ago

    Delhi, India Mashreq Full time

    Job Purpose:Assist in financial analysis, credit risk assessment, risk rating and structuring & documentation of facilities for assigned corporate relationships, by working with the Relationship Managers (RMs);Meeting customers, preparing Green Light Memos and Credit Proposals (CPs) (new, annual renewals, amendments etc.) and assisting RMs in customer...

  • Credit Controller

    5 months ago

    Delhi, Delhi, India Future Foundation Services Full time

    URGENT REQ- CREDIT CONTROL SALARY - 35K TO 40K MALE Responsibilities for credit controller - Work closely with the Credit Control team and with the Credit Control Supervisor - Ensure payments to providers are made within agreed payment terms - Take ownership of issues, and deal with queries - Take responsibility of your own portfolio of clients - Build...

  • Credit Research Analyst

    2 weeks ago

    Delhi, India Intellectual Capital HR Consulting Pvt. Ltd. Full time

    Responsibilities: Client management: Accurate understanding of scope of research assignments/projectsMeet & surpass the client expectationsSeek regular client feedback from stakeholdersIncorporate the feedback & close the loopDelivery management: One-to-one dedicated support to client;and responsible for independent delivery of credit models, credit memos,...

  • Regional Credit Manager

    2 weeks ago

    Delhi, Delhi, India Profectus Capital Pvt. Ltd Full time

    Regional Credit ManagerProfectus Capital Pvt. Ltd is seeking a highly skilled Regional Credit Manager to join our team. As a key member of our credit team, you will be responsible for underwriting SME (LAP) loans and managing a team of credit analysts.Key Responsibilities:Underwrite SME (LAP) loans, ensuring that all credit decisions are made in accordance...

  • Avp - Credit Analysis

    4 months ago

    Delhi, Delhi, India Barclays Full time

    Job Title: AVP- Credit Analysis Location: Noida About Barclays Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of...

  • Credit Manager

    1 month ago

    New Delhi, India AccorHotel Full time

    Job DescriptionKEY OPERATIONAL RESPONSIBILITIESOperationalADMINISTRATIVE RESPONSIBILITIESRespond to queries, by resolving issues in a timely and efficient manner to ensure customer satisfaction.Ensure that all personnel are kept well informed of department’s objectives and policies.TECHNICAL RESPONSIBILITIESTo (periodically) assess new and existing...

  • Credit Controller

    5 months ago

    Delhi, India ASPB Services Pvt Ltd Full time

    **Job Brief** We are looking to hire credit controller to expertly manage the debts of our company. As a credit controller, you will be responsible for collecting debts from our company debtors, evaluating new credit requests, ensuring timely payments of company debts, processing invoices, maintaining the sales ledger, and providing administrative...

  • Regional Credit Manager

    4 weeks ago

    Delhi, India Profectus Capital Pvt. Ltd Full time

    Position: Regional Credit Manager Location: MumbaiQualifications: Chartered Accountant.Minimum experience: 8-10 years of credit underwriting experienceKey Responsibilities: Underwriting of SME (LAP)Team Management Driving optimal use of the Loan Origination System and Loan Management system Monitor Delinquency and NPA to budgeted levels for the product....

  • Credit Analysis

    5 months ago

    Delhi, Delhi, India Barclays Full time

    Job Title: Credit Analysis Location: Noida About Barclays Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of...

  • Regional Credit Manager

    4 weeks ago

    Delhi, India Profectus Capital Pvt. Ltd Full time

    Position: Regional Credit ManagerLocation: MumbaiQualifications: Chartered Accountant.Minimum experience: 8-10 years of credit underwriting experienceKey Responsibilities:- Underwriting of SME (LAP)- Team Management- Driving optimal use of the Loan Origination System and Loan Management system- Monitor Delinquency and NPA to budgeted levels for the product.-...

  • Regional Credit Manager

    4 weeks ago

    Delhi, India Profectus Capital Pvt. Ltd Full time

    Position: Regional Credit ManagerLocation : MumbaiQualifications: Chartered Accountant.Minimum experience: 8-10 years of credit underwriting experienceKey Responsibilities:Underwriting of SME (LAP)Team ManagementDriving optimal use of the Loan Origination System and Loan Management systemMonitor Delinquency and NPA to budgeted levels for the...

  • Associate Manager- Credit Research

    3 weeks ago

    Delhi, India Sutherland Full time

    Skills: Credit Research. Financial Modelling, Report WritingExp: 4-9 YearsLocation: Navi Mumbai, Bangalore, Hyderabad,If interested please share your updated resume with me @ :-Sutherland is seeking to fill a Senior High Yield Credit Analyst. As a part of the Credit Research Team, you will work with a group of investment professionals to maximize the...

  • Manager, Credit

    1 month ago

    Delhi, India Databricks Full time

    Req #: GAQ125R18While candidates in the listed locations are encouraged for this role, we are open to remote candidates in other locations.Databricks is looking for an experienced Manager, Credit & Collections who has passion for process improvement and operational excellence. We are in search of a skilled individual who not only possesses a keen eye for...