Program Manager

3 weeks ago


Gurugram, India PlanetSpark Full time

PlanetSpark is building the world leader in learning Communication Skills for kids and young adults. We have over 30k students from 13 countries, 3500 teachers, and are the category creators and market leaders in communication skills. We are Series B funded by marquee investors such as Prime Venture Partners, Binny Bansal, Deep Kalra, and many more


Responsibilities:


The Program Manager will own the teacher training function. This mission-critical role will directly impact the teacher quality and customer enrolment for the company.


You will be responsible for ensuring that the operations of the teacher training program run smoothly, there is minimal drop in the training process, training content is continuously innovated, and the training quality is consistently improving.


KPIs:


You will have 2 KPIs that will be measured on a week-on-week basis:


1. **Drop % for the training batch (funnel drop)**

2. **Count of teachers who were able to get enrolment post-training (conversion rate)**


To achieve the KPIs, the incumbent will have to work on the following levers:


1. **Training Delivery**

- Ensure that the newly hired teachers are trained on our in-house curriculum.

- Ensure that the trainers are delivering effective training.

- Develop strategies to continuously improve training delivery and teacher engagement during the training.


2. **Product Improvement**

- Improve the product through continuous user feedback and data insights.

- Increase product stickiness by improving engagement.


3. **Data Deep Dive**

- Track key metrics related to operations, delivery, drop, and conversion.

- Continuously improve the training process based on data insights.


4. **Training Operations**

- Ensure smooth training operations.

- Ensure smooth communication throughout the training process for the new batch of teachers.

- Develop strategies to automate the training processes.


Ideal Candidate:

- Strong data orientation

- Experience in automating processes

- Hands-on approach

- Team management experience

- Excellent communication skills

- Startup experience preferred

- Content creation experience preferred


Note: The roles and responsibilities may change as per the business requirement.


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