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Program Manager

3 months ago

Gurugram, India Battery Smart Full time

About the Role You will help operations by supporting their decision making through your analytics, heavily data-driven approach, and operational mindset. The ideal candidate for this role should have strong analytical skills, excellent time-management, priority setting, organizational habits, the ability to clearly communicate and present information to seek consensus, and excellent team interaction. The Program Manager role is a unique opportunity to have a direct impact on the company’s strategic vision to build efficiently and sustainably at scale. This is a critical role as it directly correlates to continually improving operational excellence, while minimizing costs and streamlining processes associated with the demand, expansion & supply side of our business. This data-driven role calls for a rare combination of analytical thinking and interpersonal ability to manage relationships to help move a set of diverse projects with internal X-fn alignment. About the Team The Central Planning team at Battery Smart works closely with several business verticals to solve complex business problems that helps the company run the business efficiently and effectively. The team focuses on defining leadership goals and the mission to various stakeholders through structured definition of KPI’s and target setting.

What you will do


Responsibilities

  • Partner with leadership to understand the company's strategic growth objectives.
  • Conduct market research and competitor analysis to identify new growth opportunities.
  • Develop and implement comprehensive program strategies aligned with overall business goals. Translate strategies into actionable programs with clearly defined timelines, milestones, and budgets.
  • Manage program resources (people, budget, technology) to ensure efficient and effective execution.
  • Oversee program operations excellence & customer experience & support strategy and identify and mitigate potential risks or roadblocks.
  • Collaborate with cross-functional teams (operations excellence & customer experience & support strategy) to ensure program alignment and success.
  • Track and analyze program performance using key metrics (KPIs) to measure progress towards goals.
  • Generate insightful reports to communicate program results and recommendations to leadership and stakeholders.
  • Continuously improve program effectiveness by identifying and implementing innovative solutions.
  • Coordinate with HOD’s around Demand, Expansion, Operations and Product to measure the impact and efficiency of new products and business processes
  • Build, and maintain detailed models/dashboards for city-level, regional, and national reporting Identify operational weaknesses and help improve or innovate new processes to keep support teams as efficient as possible
  • Drive periodic cadences with relevant X-fn team members to ensure projects are being executed at a fast pace without compromising on the quality of delivery


What you will need


  • 3+ years of experience in Strategy, Operation Excellence, Support Strategy, Business Strategy, Product, Operations, P&L, & Customer Experience or similar functions with a proven track record in using data to drive decision making `
  • IIT& IIM Mandatory qualification
  • Strong program management and stakeholder management experience
  • Creative problem solver, with an anything is possible attitude; develops new frameworks for business problems where no standards exist today and engages other experts for feedback and integrates it effectively
  • Data-driven judgement and decision mentality through excellent analytical thinking
  • Able to develop highly actionable solutions for complex problems and drive implementation
  • Strong communication skills to share information formally or informally with key stakeholders
  • Comfortable leading projects, such as the rollout of large initiatives across the region which require cross-functional collaboration across Operations Excellence, Customer Experience, P&L , Strategy, Planning and Implementation of the project
  • SQL & Advance Excel Mandatory Presentation Skills: Report and Present in Review Meetings to CXOs Research and Documentation Skills