Customer Service Lead

6 days ago

Gurugram, India DownDog India Full time

Customer Service Lead - (Guest Relations / Club Reception / Admin)


We have recently launched India's first bespoke lifestyle Yoga Club – DownDog Yoga India. Our club holds a footprint of approx., 12,000sqft and is located off Golf Course Road in Gurugram. We provide world-class infrastructure at our club for both our members and our employees.


Our details:


Web: www.DownDog.co.in

IG: @downdogindia


Our Yoga Teachers are considered the best in the industry and most of them come with extensive global Yoga teaching experience. We follow strict work processes which are in line with the global best practices in the wellness domain.


The Role:


The incumbent will manage the admin work required for greeting clients, on-site and Web registration, inventory management, software management, club management in terms of cleanliness, kitchen and stocks.


What qualities, work experience you need to have?


1. Strong work ethics is non-negotiable.

2. Self-driven and positive attitude.

3. Past work within a global company will be desired.

4. Presentable and ability to communicate at all levels.

5. Minimum bachelor’s degree Education is must.

6. Good command over both Hindi and English. Additional language such as –

Korean, Italian, Japanese will be a big plus.

7. Ability to work on their own with least supervision.

8. Overseas work and Travel experience will be a plus.

9. Can-do attitude and love what you do, is a must.


Our People


The objective of DownDog Yoga has always been to create an elevated experience that goes beyond the world-class lifestyle bespoke club experience. Creating such ecosystem takes time, commitment, focus, resilience and rigorous attention to detail, which comes into play in our daily interactions and workings. This requires that everyone working at DownDog Yoga is compassionate and kind, a natural conversationalist and passionately in love with the work they do.


Our Culture


People are our core focus and they always will be. As much as DownDog is known to provide a welcoming environment and uncomplicated sense of belonging for all members, this warm and genuine feeling and interaction equally includes our employees.


We are always on the lookout for passionate individuals to join our growing team, and we cannot wait to have you onboard.


The incumbent will be working with the senior management. The timing will be

7 am -7 pm, 6 days/week.


Note: You must be able to work non-traditional hours and adapt based on business needs and operating hours including early mornings and late evenings, weekends and holidays, with a minimum commitment of 6 months.


For the right candidate, the remuneration will be respectable.


We are looking at filling this option at the very earliest.


Please send the comprehensive details to:

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