Director - US Staffing & Operations

7 days ago

India Tech Providers, Inc Full time

Title: Director – US Staffing & Operations

Remote role

EST work hours

Responsibilities:

  • Develop data-driven growth plans for the US staffing business, focusing on client acquisition, market share expansion, and revenue maximization.
  • Oversee the entire staffing lifecycle for MSP and Direct clients, guaranteeing top-tier talent acquisition and on-time fulfilment of their needs. You'll work collaboratively with account managers/ resource managers and other stakeholders to develop customized game plans for each client.
  • Continuously evaluate and refine operational processes to streamline workflow, accelerate turnaround times, and elevate the overall client experience.
  • Strategically manage and allocate resources, including recruitment and talent pool development, to ensure optimal team productivity and cost-effectiveness.
  • Foster close collaboration with sales and account management teams, providing insightful feedback to strengthen client relationships.
  • Implement a robust KPI framework to measure operational effectiveness, identify areas for improvement, and drive corrective actions.
  • Partner with leadership to create and manage budgets, monitor spending, and leverage data analytics to achieve cost optimization without compromising quality.
  • Cultivate a dynamic and high-performing operations and delivery team, fostering a positive work environment and championing professional development initiatives.
  • Collaborate with teams to maximize market share for each client, aiming for significant account growth YOY.

Qualifications:

  • 12+ years of experience in US Staffing operations.
  • Proven track record of developing and implementing successful growth strategies.
  • Deep understanding of the US staffing landscape and MSP/Direct client models.
  • Experience with Applicant Tracking Systems (ATS) and other recruitment technologies.
  • Expertise in operational process optimization and continuous improvement methodologies.
  • Strong leadership and team management skills.
  • Excellent communication, collaboration, and interpersonal abilities.
  • Data-driven mindset with a knack for KPI development and analysis.
  • Budget and financial management proficiency.

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