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2 weeks ago
Job Title: Production Support Engineer - Windows Systems & Peripherals
Hyderabad/Chennai/Banglore
Experience (Years) :4 (Min) - 10 (Max)
Required Skills and Qualifications:
- Bachelor’s degree in computer science, Information Technology, or a related field.
- Proven experience in supporting Windows server and desktop environments.
- Strong technical skills in managing and troubleshooting various peripheral devices such as cash recyclers, credit card readers, thermal printers, and inventory scanners.
- Familiarity with network configurations, protocols, and troubleshooting.
- Knowledge of Dynamic Link Libraries (DLLs) and proficiency in debugging device logs to diagnose and resolve complex issues.
- Experience in incident and problem management within a Windows-based computing environment.
- Excellent analytical and problem-solving skills.
- Strong communication and interpersonal skills, with the ability to provide technical support and training to non-technical users.
- Ability to manage multiple tasks and projects in a fast-paced environment.
- Vendor management experience.
- Experience with scripting languages (e.g., PowerShell) for automation of tasks.
Desirable Skills:
Knowledge of ITIL or similar frameworks for IT service management
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