Customer Service Representative
3 weeks ago
Job Title: Customer Executive
Location: Okhla Phase 2, New Delhi
If you like disruption, love pets, live in Delhi / NCR and wish to ensure your hard work can get you a growth of 100% year on year, you can apply. A few checks before you deliberate to read further
- 100% ONSITE
- ALTERNATE SATURDAY IS WORKING
- CHATS WITH CUSTOMERS AND CUSTOMER CALLING
- THERE WILL BE TARGETS
- YOUR WILL HAVE A BOSS
About Goofy Tails:
Goofy Tails is a fast-growing pet care brand specializing in premium, vet-approved pet products. Our mission is to deliver quality products that enhance pet health and happiness, and we’re committed to providing exceptional service to our customers and partners.
Preference: Candidates with prior experience in the pet industry are preferred.
Job Summary:
The Customer Executive will be responsible for delivering top-tier customer support by addressing inquiries, resolving issues, and ensuring customer satisfaction with Goofy Tails products and services. This role requires someone with strong communication skills, a problem-solving mindset, and a passion for pets.
Key Responsibilities:
- Respond to customer queries via phone, email, and social media
- Resolve order, product, and return issues promptly
- Manage customer records and CRM system updates
- Recommend products based on customer needs
- Collaborate with other teams for complex issues
Qualifications:
- Bachelor’s degree; 0-1 years of customer support experience.
- Strong communication and problem-solving skills
Salary: ₹3.00 -4.5 LPA, based on experience and qualifications.
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