Customer Success Manager

1 month ago

Greater Delhi Area, India Simpliwork Full time

Department Customer Success

Grade / Level G2B

Designation Manager – Customer Success Manager

Location NCR

Reporting To COO


The customer Success Manager (CSM) will onboard, and engage with the assigned clients, focus on driving value to the customer and deliver an impactful engagement. He/ she will build relationships with key stakeholders, act as an escalation point for issues that impact client success, and create opportunities for the optimal client experience.


Role & Responsibilities

a. Professionally manage relationships with a portfolio of assigned accounts

b. Build executive relationships within the customer’s organization

c. Make sure he/she exceeds customer retention goals and ensure consistently high retention rates

d. Build and maintain strong, trusted working relationships with key decision-makers and power users starting from onboarding and throughout the customer lifecycle

e. Gain a thorough understanding of assigned client’s needs, services signed up for, and details of the client contracts to drive effective communication

f. Identify risks to client success and aggressively/proactively engage the client whenever there’s an identified retention issue

g. Develop and execute retention plans for customers who may be at risk

h. Drive resolution of escalated issues in coordination with Leasing, projects, design, and facilities teams

i. Be a voice for accounts internally and keep the senior leadership abreast of the gaps

j. Manage contract-related inquiries, questions, and issues from clients and other departments

k. Liaise with other team leaders to make sure that clients are getting the best service possible


Skillset required

  • Proven expertise in handling high-net-worth customers across India
  • Proven track record of building strong executive-level relationships
  • High attention to detail and willingness to get “in the weeds” to fix a problem
  • Knowledge of customer success best practices
  • Exceptional communication and relationship management skills
  • Exceptional time management and multiple stakeholder management experiences


Experience (Years) required

05-07 years of experience in Customer Success/Account Management/ customer service/ guest relations roles


Qualification

Hotel Management Graduate/ Graduate

  • Customer Success Manager

    4 weeks ago

    Greater Delhi Area, India Simpliwork Full time

    Department Customer Success Grade / Level G2B Designation Manager – Customer Success Manager Location NCR Reporting T o COO The customer Success Manager (CSM) will onboard, and engage with the assigned clients, focus on driving value to the customer and deliver an impactful engagement. He/ she will build relationships with key stakeholders, act as an...

  • Customer Success Manager

    2 weeks ago

    Greater Delhi Area, India Simpliwork Full time

    Department Customer SuccessGrade / Level G2BDesignation Manager – Customer Success ManagerLocation NCRReporting To COOThe customer Success Manager (CSM) will onboard, and engage with the assigned clients, focus on driving value to the customer and deliver an impactful engagement. He/ she will build relationships with key stakeholders, act as an escalation...

  • Customer Success Associate

    1 month ago

    Greater Bengaluru Area, India Stealth Startup Full time

    Job Title: Customer Success Associate / Customer Success ManagerCompany: Well funded Stealth Startup in BangaloreJob Description: We are seeking a proactive and customer-centric Customer Success Associate to join our startup. This role is crucial in ensuring the successful onboarding and retention of our customers, particularly within the D2C and Ecommerce...

  • Customer Success Engineer

    2 weeks ago

    Greater Bengaluru Area, India Aptean Full time

    Job Title: Customer Success RepresentativeExperience level - 2 - 4yearsJob Location - Bangalore Deliver a world class customer experience by focusing on customer business outcomes, resulting in best in-class NPS results.We’re hiring a Customer Success Representative who considers themselves the following: You’re obsessed with delivering top-tier customer...

  • Customer Success Associate

    4 weeks ago

    Greater Bengaluru Area, India Nanoheal Full time

    Position Overview:Are you a tech enthusiast with a knack for customer satisfaction? We're in search of a Customer Success Associate to join our team. If you have a background in software development and aspire to excel in customer success, this role might be the perfect fit for you.Responsibilities:Work closely with customers to gather feedback, address...

  • Customer Success Associate

    4 weeks ago

    Greater Bengaluru Area, India Nanoheal Full time

    Position Overview:Are you a tech enthusiast with a knack for customer satisfaction? We're in search of a Customer Success Associate to join our team. If you have a background in software development and aspire to excel in customer success, this role might be the perfect fit for you.Responsibilities:Work closely with customers to gather feedback, address...

  • Customer Success Associate

    4 weeks ago

    Greater Bengaluru Area, India Nanoheal Full time

    Position Overview: Are you a tech enthusiast with a knack for customer satisfaction? We're in search of a Customer Success Associate to join our team. If you have a background in software development and aspire to excel in customer success, this role might be the perfect fit for you. Responsibilities: Work closely with customers to gather feedback, address...

  • Customer Success Intern

    1 month ago

    Greater Bengaluru Area, India Stealth Startup Full time

    Job Title: Customer Success InternLocation: HSR Layout, BengaluruInternship Remuneration: Rs. 15,000/- per monthDuration of Internship: 6 MonthsAbout Us: Well Funded Startup in HSR Layout, BengaluruJob Description: We are seeking a motivated and customer-centric Customer Success Intern to join our team. This role is pivotal in ensuring the successful...

  • Customer Success Intern

    4 weeks ago

    Greater Bengaluru Area, India Stealth Startup Full time

    Job Title: Customer Success InternLocation: HSR Layout, BengaluruInternship Remuneration: Rs. 15,000/- per monthDuration of Internship: 6 MonthsAbout Us: Well Funded Startup in HSR Layout, BengaluruJob Description: We are seeking a motivated and customer-centric Customer Success Intern to join our team. This role is pivotal in ensuring the successful...

  • Customer Success Intern

    4 weeks ago

    Greater Bengaluru Area, India Stealth Startup Full time

    Job Title: Customer Success Intern Location: HSR Layout, Bengaluru Internship Remuneration: Rs. 15,000/- per month Duration of Internship: 6 Months About Us: Well Funded Startup in HSR Layout, Bengaluru Job Description: We are seeking a motivated and customer-centric Customer Success Intern to join our team. This role is pivotal in ensuring the...

  • Customer Success Manager

    1 day ago

    Delhi, India New Hire Talent Full time

    Job DescriptionThis is a remote position.Customer Success ManagerDo you thrive on building relationships and ensuring customer satisfaction? Are you passionate about SaaS and helping businesses achieve their goals? If so, we want to hear from you!We are looking for a driven and experienced Customer Success Manager (CSM) to join our growing team. In this...

  • Customer Success Manager

    4 weeks ago

    Delhi, India Simpliwork Full time

    DepartmentCustomer SuccessGrade / LevelG2BDesignationManager – Customer Success ManagerLocationNCRReporting T o COOThe customer Success Manager (CSM) will onboard, and engage with the assigned clients, focus on driving value to the customer and deliver an impactful engagement. He/ she will build relationships with key stakeholders, act as an escalation...

  • Customer Success Manager

    2 weeks ago

    Delhi, Delhi, India Simpliwork Full time

    DepartmentCustomer SuccessGrade / LevelG2BDesignationManager – Customer Success ManagerLocationNCRReporting T o COOThe customer Success Manager (CSM) will onboard, and engage with the assigned clients, focus on driving value to the customer and deliver an impactful engagement. He/ she will build relationships with key stakeholders, act as an escalation...

  • Customer Success Manager

    1 month ago

    Delhi, India Simpliwork Full time

    DepartmentCustomer SuccessGrade / LevelG2BDesignationManager – Customer Success ManagerLocationNCRReporting T o COOThe customer Success Manager (CSM) will onboard, and engage with the assigned clients, focus on driving value to the customer and deliver an impactful engagement. He/ she will build relationships with key stakeholders, act as an escalation...

  • Customer Success Manager

    1 week ago

    Delhi, India Simpliwork Full time

    DepartmentCustomer SuccessGrade / LevelG2BDesignationManager – Customer Success ManagerLocationNCRReporting ToCOOThe customer Success Manager (CSM) will onboard, and engage with the assigned clients, focus on driving value to the customer and deliver an impactful engagement. He/ she will build relationships with key stakeholders, act as an escalation point...

  • Customer Success Manager

    1 month ago

    delhi, India Simpliwork Full time

    Department Customer Success Grade / Level G2B Designation Manager – Customer Success Manager Location NCR Reporting T o COO The customer Success Manager (CSM) will onboard, and engage with the assigned clients, focus on driving value to the customer and deliver an impactful engagement. He/ she will build relationships with key stakeholders, act as an...

  • Customer Success Manager

    2 weeks ago

    Delhi, Delhi, India Simpliwork Full time

    Department Customer Success Grade / Level G2B Designation Manager – Customer Success Manager Location NCR Reporting T o COO The customer Success Manager (CSM) will onboard, and engage with the assigned clients, focus on driving value to the customer and deliver an impactful engagement. He/ she will build relationships with key stakeholders, act as an...

  • Customer Success Manager

    1 week ago

    delhi, India Simpliwork Full time

    Department Customer Success Grade / Level G2B Designation Manager – Customer Success Manager Location NCR Reporting To COO The customer Success Manager (CSM) will onboard, and engage with the assigned clients, focus on driving value to the customer and deliver an impactful engagement. He/ she will build relationships with key stakeholders, act as an...

  • Customer Success Manager

    1 day ago

    Delhi, India WATI.io Full time

    Wati is a growing CPaaS platform that provides end-to-end WhatsApp API solutions for SMBs and large enterprises. We aim to simplify business communication, helping businesses meet their customers where they are - WhatsApp.Backed by global investors such as Sequoia, DST Global, and Tiger Global, we're Shopify's first investment in a startup in Southeast...

  • Customer Success Manager

    3 months ago

    delhi, India ColorTokens Inc. Full time

    Title: Customer Success ManagerRole DescriptionReal Customer Success comes from the heart. You have the best customer management and business consultancy skills around. You’re passionate about engaging your customers and expanding their use cases. You have impeccable relational skills and can create win/win environments for all parties that you work with....