Software Support Executive
2 weeks ago
We are looking for a customer-oriented Software Support Executive to join our call center team in Bangalore. The ideal candidate will have experience in hotel front office operations or reservations and possess knowledge of Property Management Systems (PMS) and Channel Managers. You will be responsible for handling customer inquiries, troubleshooting software issues, and providing high-quality support to our clients in the hospitality industry.
- Provide technical support and guidance to hotel staff and management using our software.
- Handle inbound support calls and resolve customer issues effectively and efficiently.
- Assist with software-related inquiries related to PMS, Channel Manager, and other hospitality solutions.
- Document customer interactions and troubleshoot problems using internal systems.
- Escalate issues to higher technical teams when necessary while maintaining ownership of customer inquiries.
- Provide training to hotel staff on software usage and best practices.
- Ensure timely follow-up and resolution of customer issues to guarantee customer satisfaction.
- Experience:
- Minimum of 1 year of experience working in the front office or reservation department of a hotel.
- Knowledge:
- Familiarity with Property Management Systems (PMS) and Channel Managers.
- Location:
- Candidate must be located in Bangalore.
- Work Environment:
- This is an on-site role based at our call center in Bangalore, operating during regular day shifts only.
- Excellent communication skills in English (both verbal and written).
- Strong problem-solving abilities and attention to detail.
- Ability to work independently and as part of a team.
- Customer-focused with a proactive attitude towards problem resolution.
- Good organizational skills and the ability to multitask.
- Basic technical knowledge and the ability to quickly learn new software systems.
- Prior experience in a technical support role in the hospitality industry.
- Knowledge of hotel operations beyond the front office, including F&B and housekeeping.
- Multilingual skills are a plus.
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