Platform Support Dba Iii

1 month ago

Bengaluru Karnataka, India Guidewire Software Full time

**Responsibilities**:

- Function as a primary contact to research, address, and promptly fulfill Database requests and resolve cases in adherence to team standards, thereby ensuring we meet and exceed customer satisfaction. Provide support for the Oracle, Microsoft SQL Server and Aurora (MySQL/PostgreSQL) production and non-production databases.
- Document and maintain technical articles, including troubleshooting guides, knowledge base articles, and runbooks, in order to meet objectives for customer request fulfillment and issue resolution.
- Develop and maintain in-depth knowledge of our database through company-sponsored training and experience
- Assist in daily administration activities including setup, configuration and monitoring of databases to ensure backups, availability and performance are all maintained to the highest standards.
- Tuning, troubleshooting and production support for database environments deployed in multi-AZ AWS environments both on the EC2 and RDS/Aurora platforms.
- Monitor and work Salesforce/ JIRA ticket queue for requests to make schema changes, security changes, execute scripts against the databases and refresh non-production databases.
- Assist the support staff to troubleshoot SQL and any other database errors.
- Contribute to an environment that encourages information sharing, team-based resolution activity, cross-training, and an absolute focus on doing what is best for the customer

**Required skills and experience**:

- Bachelor’s Degree in Computer Science (or a related STEM field), or related experience
- General desktop with Windows and Linux server experience.
- 5+ years’ experience in database administration
- 3+ years’ experience in Oracle, MySQL, MSSQL or other database scripting language
- Deploying or migrating databases into AWS (ec2 or RDS) or any hands-on experience working with AWS.
- Highly proficient in one or more of these RDBMS technologies:
a) AWS RDS/Aurora MySQL

b) AWS RDS/Aurora PostgreSQL

c) AWS RDS Oracle

d) MS SQL Server
- Working knowledge of one or more database high availability scenarios such as:
a) AWS Multi-AZ database deployments

b) MS SQL Server Always on Availability Groups

c) Oracle Data Guard
- Knowledge of one or more database data replication tools such as:
a) AWS DMS/DMT

b) MS SQL Server transactional replication

c) Oracle Golden Gate
- Unix/Linux general administration skills and/or bash/python/powershell scripting a distinct advantage
- Knowledge of ANSI SQL Language (SELECT, INSERT, UPDATE, DELETE, JOIN, WHERE, etc ).
- Strong analytical, communication both written and verbal and quality control skills.
- Ability to manage multiple tasks with different deadlines.
- Detail oriented, self-motivated and uses sound judgment.
- A team player who works well with others.
- Desire to learn and improve your skills.
- Experience using a software defect tracking system such as JIRA preferred
- 3+ years’ experience working directly with customers or key internal partners; preference for support for a B2B software company
- Outstanding troubleshooting skills; ability to think critically and display an aptitude for problem-solving
- We provide 24x7 support and while the many of our shifts are Monday through Friday during daytime hours, we rotate shifts monthly so there will be some evening and weekend shifts included in order to cover after-hours production emergencies
- Read, write, and speak fluent English. Score bonus points if you can also have skills in another language such as French or German

**Personal Qualities and Soft skills**:

- You enjoy teaching and being a mentor to others
- Good communication and presentation skills
- Display a strong work ethic and do whatever it takes to get the job done
- A highly positive can-do attitude with a knack for being a team player
- Excellent communication skills and ability to explain complex technical concepts to a varied audience
- Demonstrate strong follow-through and consistently keep commitments to customers and employees

**Benefits**:

- Competitive Market Salary
- Bonus
- FlexWork options
- Group Medical Insurance
- Annual Wellness Reimbursement
- 15 days paid annual leave(Earned leave)
- 26 weeks paid maternity leave
- 16 weeks paid paternity leave
- 3 paid days volunteering and many more

**About Guidewire**

Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently. Guidewire combines core, data, digital, analytics, and AI to deliver our platform as a cloud service. 380 insurers, including the largest and most complex in the world, run on Guidewire.

As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 700+ successful projects, supported by the largest R&D team and partner ecosystem in the industry. Our marketplace provides hundreds of add-ons that accelerate integration, localization, and innovation.

Guidewire Software Inc. provides equal employ

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