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Customer Relationship Management Executive

2 months ago

Gurugram, India AWL INDIA Full time

We're hiring

Position: Customer Service Executive

JOB DESCRIPTION

Experience: 0- 5 years

Job Location: Gurgaon

Educational Qualification: MBA/PGDM – Supply Chain, International Business, Logistics etc

Compensation (CTC): As per industry standards


Criteria:


Good knowledge of Logistics / E- commerce industry and operational processes and systems



Required Candidate profile:


Good Communication and presentation skills

Good knowledge of MS Office (Powerpoint, Excel etc.)

Keen interest in Logistics

Willing to Learn and implement

Attitude to explore new things

Willing to give commitment and should be flexible.


Roles and responsibilities:


Coordinating with customer and handling their queries regarding any issues

Excellent with coordination & problem solving, providing timely solutions

Handling client escalations and closures

Checking MIS Report on daily basis and sharing the same with customer.

To Ensure all shipments to be picked up and connected from origin as per defined TAT

Generation of required documents for Transportation i.e LR, GP, Ewaybill etc.

Generation of Invoices for the allotted customers and on time submission

Timely payment collection

Coordinating with WH for the daily System entries and transactions

Coordinating with the WHs for the stock reconciliation as per schedule

Should be focused on customer satisfaction.

Maintaining the MOM along with actions plan for improvement

Customer centric approach & Positive Attitude