Head, Global Capability Center
2 days ago
Purpose and Scope:
The Head of Global Capability Centre (GCC) will lead and manage the operations of the GCC, ensuring alignment with the organization’s strategic goals. This role involves overseeing the hybrid model, which combines in-house GBS and its outsourced operations as well as hosted functions to maximize efficiency, innovation, and cost-effectiveness. Head of GCC plays crucial role in transition of the roles from other locations.
Responsibilities and Accountabilities:
In the initial build phase, the focus will be on implementing site governance to bring all site functions and domains together and align on the following:
- site level priorities / actions, including establishment of local leadership team
- compliance with all local and global regulations and laws
- executing transitions from the receiving side perspective as per methodology
- employee value proposition specific to India GCC and actions to drive employee engagement from day 1
- stakeholder engagement and relationships
- local site policies, benefits & ways of working
[Key Responsibilities]
Strategic Leadership:
- Develop and implement the strategic vision for the GCC in alignment with the organization’s overall objectives.
- Drive the transformation of the GCC from a cost-arbitrage centre to a hub of innovation and excellence.
- Drive collaboration and expansion of the site and its functions by working closely with global, regional and country stakeholders and domain sponsors.
- Chair local leadership meetings and actions
- Operational Management:
- Oversee day-to-day operations, ensuring efficiency, quality, and compliance with organizational standards for all hosted functions
- Implement best practices and continuous improvement initiatives to enhance operational performance.
Talent Management:
- Collaborate with HR, TA and Functions to create strategies talent acquisition, development, and retention to build a high-performing team.
- Foster a collaborative and growth-oriented culture underpinned by learning & development, employee empowerment, and sustainable (ESG) work environment.
- Drive employee engagement and Astellas culture and position the site as a central hub to attract and retain top talent.
Financial Oversight:
- Manage the GCC budget, ensuring cost efficiency and financial sustainability.
- Monitor financial performance and implement corrective actions as needed.
- Drive demand management for the location and provide input to the functional budget.
- Ensure proper charging and compliance with the agreed transfer pricing model.
Technology Integration:
- Leverage advanced technologies such as AI, automation, and data analytics to drive business transformation together with site leadership team.
- Promote seamless integration of technology solutions across the GCC with close collaboration with DigitalX.
Stakeholder Management:
- Build and maintain strong relationships with key stakeholders, especially with leaders of hosted functions, including internal teams, external partners, and clients.
- Communicate effectively with senior leadership to provide updates on GCC performance and strategic initiatives.
- Ensure harmonized ways of working and standards across GCC locations.
Compliance and Risk Management:
- Ensure compliance with all relevant regulations and standards.
- Identify and mitigate risks associated with GCC operations.
Required Qualifications:
The ideal candidate will have a strong background in managing large-scale operations in India excellent leadership skills, and a deep understanding of global business practices.
- Education: Bachelor’s degree in Business Administration, Operations Management, or a related field. MBA or equivalent advanced degree preferred.
- Experience: Minimum of 10 years of experience in setting up and managing operations, with at least 5 years in a leadership role within a GCC or similar environment in India. Experience in the Pharma industry and knowledge about legal requirements and local regulations in India.
Skills:
- Strong leadership and people management skills.
- Excellent strategic thinking and problem-solving abilities.
- Proficiency in leveraging technology for business transformation.
- Strong financial acumen and budget management skills.
- Excellent communication and stakeholder management skills.
- Ability to work in a fast-paced, international environment.
Preferred Qualifications:
- Experience in managing hybrid operational models.
- Knowledge of global business practices and regulatory requirements.
- Proven track record of driving innovation and operational excellence.
- Experience with Japanese culture.
Working Environment
This position is based in Bangalore, hybrid model. We assume the position will require on-site work 4 days a week for at least the first year of employment to support the setup of the GCC. After the initial setup phase a change in hybrid working can be discussed with the line manager.
-
hyderabad, India Randstad Global Capability Center Full timeInternational Recruiter About Randstad Randstad is the world’s largest talent company and a partner of choice to clients. We are committed to providing equitable opportunities to people from all backgrounds and help them remain relevant in the rapidly changing world of work. We have a deep understanding of the labor market and help our clients to create...
-
hyderabad, India Randstad Global Capability Center Full timeRole: Global HR Data & Reporting ManagerLocation: HyderabadWork Model: HybridWe are looking for candidates within 45 days' notice period or lessRandstad is recruiting for a Data Management & People Analytics Lead in our Global Capability Centre (GCC) who will be responsible for maintaining and developing the HR data and reporting requirements for the...
-
hyderabad, India Randstad Global Capability Center Full timeRole: Global HR Data & Reporting Manager Location: Hyderabad Work Model: Hybrid We are looking for candidates within 45 days' notice period or less Randstad is recruiting for a Data Management & People Analytics Lead in our Global Capability Centre (GCC) who will be responsible for maintaining and developing the HR data and reporting requirements for the...
-
hyderabad, India Randstad Global Capability Center Full timeRole: Global HR Data & Reporting Manager Location: Hyderabad Work Model: Hybrid We are looking for candidates within 45 days' notice period or less Randstad is recruiting for a Data Management & People Analytics Lead in our Global Capability Centre (GCC) who will be responsible for maintaining and developing the HR data and reporting requirements for the...
-
Head, global capability center
2 days ago
Hyderabad, India Astellas Pharma Full timePurpose and Scope: The Head of Global Capability Centre (GCC) will lead and manage the operations of the GCC, ensuring alignment with the organization’s strategic goals. This role involves overseeing the hybrid model, which combines in-house GBS and its outsourced operations as well as hosted functions to maximize efficiency, innovation, and...
-
hyderabad, India Randstad Global Capability Center Full timeJob Description Role Summary: The Executive Assistant (EA) provides comprehensive administrative support to senior executives, ensuring the smooth operation of the office. The EA is responsible for managing executive schedules, coordinating meetings and events, handling travel arrangements, and facilitating internal and external communications. The role...
-
Hyderabad, India Randstad Global Capability Center Full timeJob DescriptionRole Summary:The Executive Assistant (EA) provides comprehensive administrative support to senior executives, ensuring the smooth operation of the office. The EA is responsible for managing executive schedules, coordinating meetings and events, handling travel arrangements, and facilitating internal and external communications. The role...
-
hyderabad, India Randstad Global Capability Center Full timeJob DescriptionRole Summary:The Executive Assistant (EA) provides comprehensive administrative support to senior executives, ensuring the smooth operation of the office. The EA is responsible for managing executive schedules, coordinating meetings and events, handling travel arrangements, and facilitating internal and external communications. The role...
-
Global HR Data Specialist
3 weeks ago
Hyderabad, Telangana, India Randstad Global Capability Center Full timeJob DescriptionWe are seeking a highly skilled Data Insights Lead for Global HR to join our team at the Randstad Global Capability Center.In this exciting role, you will be responsible for managing the core HR data systems and reporting requirements, ensuring that they are efficient, effective, and provide meaningful insights to support business...
-
Head, Global Capability Center
18 hours ago
Hyderabad, India Astellas Pharma Full timePurpose and Scope:The Head of Global Capability Centre (GCC) will lead and manage the operations of the GCC, ensuring alignment with the organization’s strategic goals. This role involves overseeing the hybrid model, which combines in-house GBS and its outsourced operations as well as hosted functions to maximize efficiency, innovation, and...
-
Head, Global Capability Center
2 days ago
Hyderabad, India Astellas Pharma Full timePurpose and Scope: The Head of Global Capability Centre (GCC) will lead and manage the operations of the GCC, ensuring alignment with the organization’s strategic goals. This role involves overseeing the hybrid model, which combines in-house GBS and its outsourced operations as well as hosted functions to maximize efficiency, innovation, and...
-
hyderabad, India Randstad Global Capability Center Full timeJob DescriptionRole Summary:The Executive Assistant (EA) provides comprehensive administrative support to senior executives, ensuring the smooth operation of the office. The EA is responsible for managing executive schedules, coordinating meetings and events, handling travel arrangements, and facilitating internal and external communications. The role...
-
hyderabad, India Randstad Global Capability Center Full timeJob Description Role Summary: The Executive Assistant (EA) provides comprehensive administrative support to senior executives, ensuring the smooth operation of the office. The EA is responsible for managing executive schedules, coordinating meetings and events, handling travel arrangements, and facilitating internal and external communications. The role...
-
hyderabad, India Randstad Global Capability Center Full timeJob Description Role Summary: The Executive Assistant (EA) provides comprehensive administrative support to senior executives, ensuring the smooth operation of the office. The EA is responsible for managing executive schedules, coordinating meetings and events, handling travel arrangements, and facilitating internal and external communications. The role...
-
hyderabad, India Randstad Global Capability Center Full timeRGCC Recruiter - Job Description: Shift: 2 PM to 11 PM Primary Responsibilities: Screen prospective candidates and educate candidates on the Randstad process. Submit qualified candidates to assigned job requirements. Responsible for processing and contacting qualified candidates who respond to Randstad via phone, email or web to all assigned job...
-
hyderabad, India Randstad Global Capability Center Full timeRGCC Recruiter - Job Description:Shift: 2 PM to 11 PMPrimary Responsibilities:Screen prospective candidates and educate candidates on the Randstad process.Submit qualified candidates to assigned job requirements.Responsible for processing and contacting qualified candidates who respond to Randstad via phone, email or web to all assigned job orders.Work all...
-
Global HR Data
3 weeks ago
hyderabad, India Randstad Global Capability Center Full timeRole: Global HR Data & Reporting Manager Location: Hyderabad Work Model: Hybrid We are looking for candidates within 45 days' notice period or less Randstad is recruiting for a Data Management & People Analytics Lead in our Global Capability Centre (GCC) who will be responsible for maintaining and developing the HR data and reporting requirements for the...
-
hyderabad, India Randstad Global Capability Center Full timeJob Title: Field Operations Specialist Location: HyderabadWork Mode: HybridShift: 05:30PM - 02:30AM ISTJOB SUMMARY:The success of the role will be driven by:Clarity of work and training provided to the offshore teamQuality and timeliness of feedback especially during ramp-upRegular review of the effort and outcomes between onshore and offshore teamsIn...
-
hyderabad, India Randstad Global Capability Center Full timeJob Title: Field Operations Specialist Location : Hyderabad Work Mode: Hybrid Shift : 05:30PM - 02:30AM IST JOB SUMMARY: The success of the role will be driven by: Clarity of work and training provided to the offshore team Quality and timeliness of feedback especially during ramp-up Regular review of the effort and outcomes between onshore and offshore...
-
hyderabad, India Randstad Global Capability Center Full timeShift Timings:8 am to 5 pm EST ( 6:30 pm to 3:30 am IST) Roles and ResponsibilitiesWeekly Contingent reports with follow up on progress, escalation to ManagerAudits reports with follow up to Team LeadSending all Wednesday email updates to field on status of their onboardingSending Unresponsive emails to field regarding the action needed Out of office...
