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Information Technology Specialist
3 months ago
Duties/Responsibilities:
- Provides technical support—identifying, investigating, and resolving users’ problems with computer software and hardware—for problems specific to the organization’s computer networks and systems.
- Applies knowledge of computer software, hardware, and procedures to solve problems.
- Collaborates with other staff to research and resolve problems.
- Possesses a deep technical understanding of SharePoint online.
- Possesses a broad knowledge of key end-user scenarios and technical architecture for Office 365, Exchange Online, SharePoint online, OneDrive, Teams and other Office 365 products.
- Collaborates with systems and network administrators to explain errors and/or recommend modifications to systems and networks.
- Performs ongoing administration and account maintenance of the Office 365 tenant for all workloads but with an emphasis on SharePoint and OneDrive.
- Performs other related duties as assigned.
- Monitoring usage patterns and usage rates to ensure that employees are using the system efficiently and effectively
- Maintaining security by monitoring the system for potential vulnerabilities, identifying risks, and taking action to mitigate them
- Troubleshooting technical issues such as email delivery failures or authentication problems
- Providing training to users on how to use Office 365 effectively
- Addressing user requests for assistance with issues pertaining to their accounts, including password resets and help with downloading emails
- Providing support for mobile devices that use Office 365, including Android phones and iPhones
- Troubleshooting problems with hardware or software that is used in conjunction with Office 365, such as printers or mobile phones that use Exchange ActiveSync
Required Skills/Abilities:
- Excellent verbal and written communication skills.
- Excellent interpersonal and customer service skills.
- Ability to explain technical issues to technical and nontechnical staff and customers.
- Strong analytical and problem-solving skills.
- Superior understanding of computer and networking hardware and software systems.
- Excellent time management skills.
- Proficient with Microsoft Office 365 Suite or related software.
- Proficient with or the ability to quickly learn a broad array of networking and systems hardware and software.
- Working knowledge of Microsoft Cloud technologies, including, Intune, Teams, Azure Rights Management, Azure Active Directory and SharePoint is a plus
Education and Experience:
- Bachelor’s or master’s degree in Computer Science or related field or equivalent experience required.
