Body Shop Manager

3 weeks ago


Nagpur, India Seva Group Full time

Supervisory Responsibilities:-

 Greet customers warmly, document vehicle concerns, and provide attentive customer service.

 Inspect vehicles, explain recommended services clearly, and offer detailed cost estimates.

 Schedule service appointments efficiently, coordinating with the service department.

 Keep customers informed of service progress, additional repairs, and estimated completion times.

 Upsell additional services based on vehicle needs and educate customers on maintenance benefits.

 Conduct quality checks on completed work, addressing and resolving customer concerns promptly.

 Maintain accurate records of customer interactions, service history, and financial transactions.

 Prepare and submit repair orders and invoices accurately and in a timely manner.

 Conduct follow-ups with customers after service to ensure satisfaction and gather feedback.


REQUIREMENTS & QUALIFICATIONS:-

 Degree or Diploma in Mechanical / Automobile.

 Knowledge of safety protocols and procedures.

 Working knowledge and experience of automotive products, repairs and parts

 Strong organizational and multitasking abilities in a fast-paced environment.

 Basic knowledge of automotive systems and repairs.

 Customer-focused with patience and empathy in addressing customer concerns.

 The ability to communicate with mechanics, customers, and management.


Location Details:

33, A/2, Hingna Rd, Central MIDC, Nagpur, Maharashtra 440016.


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