Associate Operations Manager

2 months ago

Chennai, India HCLTech Full time

Job Role:

Purpose of the role:

  • To contribute to the achievement of HCL goals by supporting the objectives and goals of the Business Change team
  • To work with existing and new clients to demonstrate expertise and promote HCL to a high standard.
  • To produce high quality documentation meeting company standards for issuing to and approval by internal and external stakeholders
  • To ensure all recommendations and solutions are designed with operational needs in mind balanced against initial and ongoing costs, compliant outcomes and client expectations.
  • To work with the BS&S team to support systems development and ensure UAT testing plans/execution are approved in line with business expectations.
  • To manage and aid transition to service delivery ensuring that all documentation, procedures and knowledge transfer to stakeholders are approved and completed before release of new items.
  • To supply appropriate management information as and when required


Key tasks and responsibilities:

  • To undertake an initial analysis of items received to demonstrate an understanding of the requirements, working with operations, to ensure a choice of solutions can be presented.
  • To produce an impact assessment for approval by internal / external stakeholders
  • To ensure all documentation (E.g. Impact Assessment / Business requirement specification) is delivered to a high standard and is approved by all internal and external counterparts.
  • Following the initial approval of costs, work with key stakeholders to produce detailed project documentation identifying key requirements and responsibilities to deliver the required outcome.
  • Where appropriate, work with systems analysts to assist with the understanding of required changes.
  • Where appropriate, work with internal and external stakeholders to ensure policyholder documentation is issued to the expected standards.
  • To assist the test team with regards to creating and approving a required test plan
  • To provide operational sign off, prior to systems release, through the final approval of any UAT evidence and to undertake operational verification of the enhancements following release
  • To engage with operational stakeholders, ensuring employees have an appropriate understanding of the item being delivered through Business Change
  • To manage, and own the integration of, items into BAU and to identify / evaluate further opportunities for operational change as part of continuous improvement.
  • Maintain high levels of productivity and quality, whilst supporting colleagues and stakeholders
  • Ensure all regular events, including audit activities and actions, are completed / escalated.
  • To adhere to local and corporate governance and controls ensuring business operating systems and procedures are utilized / updated as necessary.
  • To adhere to all HCL policies and procedures
  • To comply with industry and regulatory requirements
  • Application of OpEX principles / focus on customer outcomes
  • Promote good standards of professional working including verbal and written communication within a service delivery environment.
  • Support the achievement of the Business Change team "terms of reference" and "performance standards" by undertaking activities relevant to the needs of the business.
  • Managing a group of junior BAs with their administrative tasks and project works
  • Responsible for mentoring new hires.


Person Specification


Education/Qualifications/Training:

  • Graduation in any stream
  • MBA
  • CFA Certification from CII, UK
  • CBAP certification (from International Institute of Business Analysis, US)



Specific Job Skills:

  • Awareness of Financial Services regulatory boundaries
  • MS Office experience
  • Operate within a workflow management environment.
  • Excellent communication skills – verbal and written.
  • Understanding of core insurance applications
  • Workforce planning knowledge
  • Understanding of Operational Processes and procedures


Experience:

  • At least 48 months of experience as Life & Pensions Business Analyst, or, at least 72 months of experience in Life & Pensions operations
  • Proven track record of delivering to a high standard in an operational environment.
  • Proven track record in the ability to influence and achieve results.
  • Experience of managing process and/or cultural change
  • At least 2 years of experience of working in the UK Life and Pensions area.
  • Experience of working within a business process outsourcing environment
  • At least 3 years of experience in leading a team.


Core Competencies (HCL Standards):

  • Strategic Commercial Awareness
  • Change & Innovation
  • The need to work in a regulatory environment.
  • Delivering Excellence
  • Team player
  • Inspirational Leader

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