Quality Auditor

4 weeks ago

Pune, India ALLEN Digital Full time

About ALLEN

Allen is known for fostering academic brilliance with its unwavering commitment to rigorous standards, innovative teaching methodologies, and a nurturing learning environment. Building on ALLEN Career’s three decades of success, Allen Digital is where innovation meets tradition. We've embarked on a journey of expansion through our partnership with Bodhi Tree Systems renowned for its tech-first brands, and backed by Marigold Park Investors, led by industry pioneers James Murdoch and Uday Shankar.

We aim to revolutionize education by consistently pushing boundaries, embracing cutting-edge technologies and cultivating a culture of intellectual curiosity that breaks the limitations of a one-size-fits-all approach. Dedicated to empowering minds through personalized 1:1 learning, catering to individual needs and unlocking maximum potential of every student with the help of cutting edge AI integration, we're reshaping education to make quality education accessible to all.

Join us on this journey to transform education at a time when tradition and technology collide to empower the coming generation.

Roles & Responsibilities :


The Quality Auditor is responsible for assessing the quality of the performance of Allen’s Sales advisors who deal with existing and potential customers. The QA will monitor inbound and outbound calls, emails, chat responses to assess communication and technical accuracy. The Quality auditor will provide actionable data & insights to various internal support groups as needed.

Roles & Responsibilities:

  • Review advisors’ conversations across all contact touchpoints to measure teams’ performance and track Sales Interaction quality
  • Contribute to call calibration sessions to evaluate advisor performance.
  • Identify lapses in advisors’ performance and provide constructive feedback for improvement.
  • Engage in customer listening to identify customer needs, pain points and expectations.
  • Drive the implementation of improved customer engagement, process efficiency and sales improvement strategies to increase advisors’ productivity.
  • Serve as an intermediary for escalations from advisors and customers.

Desired Skills and Experience:

· Education: Any Graduate/ Postgraduate

· Have a minimum of 2 years of hands-on experience working in voice & non-voice quality analysis or related roles.

· Be tech-savvy and competent in Microsoft Office Suite and Google Workspace.

· Knowledge and experience tracking key customer service QA metrics.

· Have report writing, data visualization, and presentation skills.

· Excellent verbal and written communication skills.

· Active Listener

· Knowledge of 7QC tools

  • Quality Auditor

    4 weeks ago

    pune, India Technique Control Facility Management Pvt Ltd Full time

    Job Summary:The Quality Auditor Executive in Property Management plays a critical role in ensuring the highest standards of quality and compliance across all managed properties. This position involves leading and overseeing the auditing process developing quality improvement strategies and working closely with property management teams to implement and...

  • Quality Auditor

    2 months ago

    Pune, India Technique Control Facility Management Pvt Ltd Full time

    Job Summary:The Quality Auditor Executive in Property Management plays a critical role in ensuring the highest standards of quality and compliance across all managed properties. This position involves leading and overseeing the auditing process developing quality improvement strategies and working closely with property management teams to implement and...

  • Quality Auditor

    3 weeks ago

    pune, India Technique Control Facility Management Pvt Ltd Full time

    Job Summary: The Quality Auditor Executive in Property Management plays a critical role in ensuring the highest standards of quality and compliance across all managed properties. This position involves leading and overseeing the auditing process developing quality improvement strategies and working closely with property management teams to implement and...

  • Quality Auditor

    2 months ago

    Pune, India Technique Control Facility Management Pvt Ltd Full time

    JobSummary:The Quality AuditorExecutive in Property Management plays a critical role in ensuringthe highest standards of quality and compliance across all managedproperties. This position involves leading and overseeing theauditing process developing quality improvement strategies andworking closely with property management teams to implement andmonitor...

  • Quality Auditor

    2 months ago

    Hadapsar, Pune, Maharashtra, India Sumax Enterprises Pvt Ltd Full time

    Company Name - SuMax Enterprises Pvt. Ltd., Hadapsar, Pune Job Title - Quality Auditor Total Experience Required : 7+ years. Education : DME/BE Mechanical Company Preferred : Precision part manufacturing (Machining ) Requirement as below: 1.IATF 16949/2016 certified Internal Auditor ( Lead auditor - More advantage) 2.Conduct Process Audit /Product...

  • Iatf Auditor

    2 months ago

    Pune, Maharashtra, India Quality Austria Central Asia Full time

    **Key Responsibilities**: - Plan, organize, and execute external audits in accordance with IATF 16949:2016 standards. - Ensure all audits are conducted within the defined scope, timeline, and budget. - Develop detailed audit plans, including objectives, scope, and criteria. - Prepare and review audit checklists and audit reports in advance of the audit. -...

  • Quality Auditor

    2 weeks ago

    Pune, India Technique Control Facility Management Pvt Ltd Full time

    Quality Auditor Experience: 5-8 Years Qualification: Any Graduate/Quality audit certificationLocation: RIET parks, Hinjewadi, Pune.Job Description:Quality AuditISO, EHS, BSC Audit knowledgeBritish Safety council Housekeeping and Technical Services knowledgePreferred from FM IndustryEnglish CommunicationComputer Knowledge

  • Quality Auditor

    3 weeks ago

    pune, India ALLEN Digital Full time

    About ALLEN Allen is known for fostering academic brilliance with its unwavering commitment to rigorous standards, innovative teaching methodologies, and a nurturing learning environment. Building on ALLEN Career’s three decades of success, Allen Digital is where innovation meets tradition. We've embarked on a journey of expansion through our partnership...

  • Quality auditor

    3 weeks ago

    Pune, India ALLEN Digital Full time

    About ALLEN Allen is known for fostering academic brilliance with its unwavering commitment to rigorous standards, innovative teaching methodologies, and a nurturing learning environment. Building on ALLEN Career’s three decades of success, Allen Digital is where innovation meets tradition. We've embarked on a journey of expansion through our...

  • Quality Auditor

    4 weeks ago

    Pune, India ALLEN Digital Full time

    About ALLEN Allen is known for fostering academic brilliance with its unwavering commitment to rigorous standards, innovative teaching methodologies, and a nurturing learning environment. Building on ALLEN Career’s three decades of success, Allen Digital is where innovation meets tradition. We've embarked on a journey of expansion through our partnership...

  • Quality Auditor

    4 weeks ago

    pune, India ALLEN Digital Full time

    About ALLEN Allen is known for fostering academic brilliance with its unwavering commitment to rigorous standards, innovative teaching methodologies, and a nurturing learning environment. Building on ALLEN Career’s three decades of success, Allen Digital is where innovation meets tradition. We've embarked on a journey of expansion through our partnership...

  • Quality Auditor

    4 weeks ago

    Pune, India ALLEN Digital Full time

    About ALLEN Allen is known for fostering academic brilliance with its unwavering commitment to rigorous standards, innovative teaching methodologies, and a nurturing learning environment. Building on ALLEN Career’s three decades of success, Allen Digital is where innovation meets tradition. We've embarked on a journey of expansion through our partnership...

  • Quality Auditor

    2 months ago

    Pune, Maharashtra, India Peak Performance Advisors (OPS) PVTLTD Full time

    Experience Required: 3+ years of relevant experience in quality management systems and internal auditing Education: Minimum graduation is mandatory, with additional certifications in ISO standards Main Purpose of the Role: The ISO Certified Quality Internal Auditor at Constrotech is responsible for ensuring that the company’s processes and systems comply...

  • Quality Auditor

    2 months ago

    Pune, Maharashtra, India GVP Full time

    Experience Required: 3+ years of relevant experience in quality management systems and internal auditing Education: Minimum graduation is mandatory, with additional certifications in ISO standards Main Purpose of the Role: The ISO Certified Quality Internal Auditor at Constrotech is responsible for ensuring that the company’s processes and systems comply...

  • Quality Auditor

    3 months ago

    Pune, Maharashtra, India Amber Internet solutions Full time

    Sales and Support **Quality Auditor**: - Pune, Maharashtra | Full Time**On-site Opportunity!** **About Amber** **Responsibilities-** - Plan, execute and oversee incoming and outgoing calls and develop process improvements to improve the quality and effectiveness of calls when required. - Provide feedback to the leadership on agents' skills and work...

  • Quality Auditor BPO

    2 weeks ago

    Pune, India DBS Mintek Pvt Ltd Full time

    Must Have 1 Year of Experience with BPO as Quality Auditor only.Providing active feedback to agents through Call/ID & generating audit trends as defined or as per critical needs without compromising total target audits in 80% of available time.Implementing Quality Monitoring Standards & Monitoring ID movements/follow-ups taking corrective measures towards...

  • Internal Auditor

    4 weeks ago

    Pune, Maharashtra, India Gen Full time

    Job Title: Princ Internal AuditorGen is a global company that powers Digital Freedom through consumer brands. We're looking for a skilled Internal Auditor to join our team.Job SummaryThe Princ Internal Auditor will be responsible for executing and leading Sarbanes Oxley (SOX) walkthroughs and testing activities. This includes preparing support requests,...

  • Gmp Auditor-pharma

    5 months ago

    Viman Nagar, Pune, Maharashtra, India Pharma Jobs India Full time

    **GMP Auditor (Pharmaceutical Quality)** **LEAD AUDITOR-GMP** (for **Pharmaceutical Formulations** Exporting European Company) - **(Only those who are GMP Quality Auditors with pharmaceutical formulations companies need apply).**_ Someone who has experience in a multinational company and has been exposed to UK/EU and FDA audits at least as an auditee. We...

  • Internal Auditor

    3 weeks ago

    Pune, Maharashtra, India Gen Full time

    About GenGen is a global company that powers Digital Freedom through consumer brands, including Norton, Avast, LifeLock, Avira, AVG, ReputationDefender, and CCleaner. Our combined heritage is rooted in providing safety for the first digital generations. We bring leading technology solutions in cybersecurity, privacy, and identity protection to more than 500...

  • Gbs Employee Services Auditor

    5 months ago

    Pune, Maharashtra, India UPS India Full time

    Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself...