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Customer Relationship Executive

2 months ago

India LevelupforWomen Full time

Job Description:

We are seeking a dedicated and dynamic Customer Relationship Executive to join our team. The successful candidate will play a pivotal role in ensuring the success of our clients and the overall growth of our organization. As a Customer Relationship Executive, you will be responsible for managing client onboarding, creating communication channels, and maintaining a high level of client satisfaction.

Responsibilities:

1 Client Onboarding:

  • Conduct onboarding calls with new clients to introduce them to our services and products.
  • Ensure a smooth transition during the client’s orientation phase.
  • Address any onboarding queries and concerns promptly and effectively.

2 Communication Channels:

  • Create and manage Telegram groups for clients to facilitate ongoing communication and support.
  • Maintain an active and engaging presence in these groups to foster a sense of community and provide real-time assistance.
  • Regularly interact with and engage clients to maintain their involvement and satisfaction.

3 Feedback Management:

  • Administer and analyze client feedback through surveys and other mechanisms.
  • Communicate feedback to relevant teams to drive continuous improvement.
  • Ensure client satisfaction through after-sales service.
  • Act as a point of contact for complaints and escalate issues to the appropriate teams.

Requirements:

  • Proven experience in a customer success or client management role.
  • Strong communication and interpersonal skills — able to communicate confidently in both written and spoken formats with colleagues and clients.
  • Proficiency in using digital communication platforms, including Telegram, Zoom, and Google Sheets.
  • Excellent problem-solving and conflict resolution abilities.
  • Detail-oriented with a strong sense of responsibility.
  • Ability to manage multiple tasks and clients simultaneously.
  • Commitment to ensuring the success and satisfaction of clients.
  • A working laptop and reliable internet connection.
  • Polite disposition with the ability to reach out quickly.
  • Proactive, always available on text and calls.
  • Thorough knowledge of the product/service.


Salary: ₹12,000/month


This role requires a dedicated and client-focused individual who can proactively engage with clients, manage communication channels effectively, and help drive client success.