Assistant Operations Manager

4 weeks ago

Pune, India WNS Full time

Assistant Manager - Operations


Level 5, Tower VIII, Wing A & B Magarpatta Township Development and Construction Co.Ltd Magarpatta City Village Hadapsar, Taluka Haveli, Pune, India


Job Description

Responsibilities • Ensure the department resource is used appropriately to manage daily workloads and hit service targets, supporting your manager with recruitment and the daily running of the department.• Provide guidance and support to your team through continued performance feedback to ensure they display a high level of functional and technical expertise when handling all front line and back-office tasks.• Monitor, drive and record the performance results, displaying a pro-active approach to coaching.• Support across your own team and other departments by sharing information and expertise where required.• Identify training needs amongst your team and providing necessary feedback for those training needs to be addressed appropriately.• Ensure you are up to date with the appropriate and relevant FCA regulation training.• Maintain an appropriate level of knowledge regarding our products, procedures, service, system and frameworks.• Support and embrace change/continuous improvements across the department.• Any other tasks deemed appropriate by the Line ManagerRequirements • A positive attitude towards developing staff and achieving department service level targets.• Decision making capabilities.• Demonstrate role model behaviours.• People management skills• Approachable nature• The ability to build and maintain positive relationships with all customers, colleagues and members of management.• A professional and proactive customer focused outlook with a passion to demonstrate a high level of customer service.• A flexible approach to working and a willingness to adapt to the role when required to assist the department.• Demonstrates an excellent knowledge of all relevant processes (internal and external) as well as all necessary regulatory requirements and commitments.• Maintain up to date knowledge of trends with regards to regulators and the pet insurance industry• Maintain timely and accurate records – identifying trends to inform future process change and decision making.• Meets all deadlines of internal and external parties.• The Ability to read, write and speak English fluently Preferred Requirements • Knowledge and experience of the Pet Insurance industry, as well as an understanding of our competitors, customers and the Pet Insurance market• Experience in Claims/BPO and Vet Background• Previous experience working within Financial Services


Relevant Experience :

  • Should have voice /non-voice insurance experience ( 3+ years ) - (P&C, Life and pensions, motor insurance, health insurance)
  • Should be currently working as an Assistant Manager
  • Qualification - Graduate (Mandatory)
  • Excellent communication skills
  • Graduate / Post graduate
  • Team handling skills (2+ years experience)
  • Operations (Shrinkage , attrition, productivity, SLA management)
  • International Experience is a mandate



If interested please mail your resume along with the below mentioned details filled and mail it to - samarth.gandhi@wns.com


  • Overall Experience -
  • International Experience -
  • Current Designation -
  • Current Company -
  • Current FXD CTC -
  • CTC Expectations -
  • NP-
  • Location -
  • Team span -
  • Qualification -
  • WNS EX EMP ( if yes mention your EMP ID )-
  • Ok with UK/US/ Night shifts -
  • Voice/nonvoice experience?

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