General Manager

3 weeks ago

Lucknow, India HCLTech Full time

Roles & responsibilities

  • Ideal candidate should have 18+ years work experience in IT Service Industry
  • Leading a team in support of Customer objectives as delivered by engineering; including the responsibility/accountability for presentations and demonstrations related to technology, process, or Customer solutions.
  • Owning of continuous review, identification, development, and implementation of improvements to the Customer environment to increase efficiency, quality, and speed of delivered services
  • Providing change leadership within immediate team and encourage and nurture change across Network Engineering ecosystem
  • Communicating and translating functional/operational goals into team/individual objectives; manage implementation of policies procedures
  • Carrying out, inspecting and validating management administration tasks, such as time management and productivity measurement, personnel development, etc.
  • Managing a team of highly technical, distributed engineers; provide support/review and escalation for direct team
  • Monitoring, optimizing and reporting on resource and workforce management
  • Collaborating with Engineering/Planning, IT, Product Development, and various internal and external delivery and support teams to manage the design and implementation of Customer projects
  • Assist pre-sales engagement (for large/complex) deals working with client Operations, Planning and Design ("OPD") as required in addition to proactively engaging with sales as needed acting as a champion for Engineering FX's within the sales pursuit process.


Qualifications

  • Bachelor’s degree or relevant work experience.
  • Relevant experience in telecommunications or a technology company.
  • Knowledge of communications products and networking technologies in order to be able to understand technical issues that are being escalated.
  • Fluency in English.
  • Skills to perform complex work for a functional area and general knowledge of other areas.
  • Knowledge of business processes (e.g., ITIL, Project Management) and the impact thereof on the technical environment.
  • Experience or specific skills related to: technology adoption, software development, business process optimization, automation, etc.
  • Leadership and team-building capabilities through experience in leading teams or projects to successfully achieve measurable results.

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