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Relationship Manager

2 months ago

Chennai, India DBS Bank Full time

Business Function

Corporate and Investment Banking provides corporate customers with a full range of commercial banking products and services, including cash management services, current accounts, time deposits, trade finance, working capital finance, term loans and foreign exchange. Through our continued commitment, DBS has cultivated long-standing relationships with its customers in the region that are based on account relationship management, service differentiation, product development and rigorous credit standards.

Job Purpose

  • Govts all over the world and in India have critical functions to perform ranging from creating and maintain key infrastructure, working towards social and economic well being of citizens, equitable distribution of resources, providing enabling environment to businesses, ensuring high quality healthcare and education, food security etc. They budget for, raise and spend money to ensure these objectives and thus becomes an important segment to service from Banking industry perspective. Engagement with Govt machinery – both central as well as state and subsequent sales and service effort requires specialised knowledge, skill and is a full time effort. In order to capture this opportunity and align with Bank’s and Group’ objective, this critical position is being created.

Key Accountabilities

  • Organise the Bank’s efforts at both central and state level to cater to the requirements of this segment
  • Initiate coverage and onboard various central and state Govt ministries, departments, autonomous bodies etc.
  • Garner CA, SA and FD balances from this segment
  • Enable linkages between central and state level Govt contacts to drive business
  • Work with Tech team in the Bank to enable necessary infrastructure for smooth delivery of our services in this space.

Job Duties & Responsibilities

  • Act as the central point of contact along with the Govt banking Head in dealing with Central Government with all matters encompassing policy decisions, digital solutions, tie-ups & MOUs (Memorandum of Understanding)
  • Liaison with the various ministries on policy matters related to finance & banking for facilitating mandates across business segments and expand overall business volumes within existing relationships.
  • End to end implementation of Government scheme payments, collection and expansion
  • Developing strategies to penetrate new accounts & expand existing ones, meeting predetermined business objectives with the support of Branches and verticals.
  • Supporting digital initiatives of the Government to push towards the digital economy and ease of doing business.
  • Act as a conduit between various central government ministries and internal departments of the bank.
  • Close interaction with the Department of Financial Services, Ministry of Finance on a regular basis.
  • Providing market intelligence about the Government Sector and changes likely to the internal stakeholders.
  • Facilitate business across central and state Govt schemes / departments and build a seamless delivery of products and service capability.

Required Experience

  • 10-15 year of relevant banking experience with strong focus on Govt Banking business
  • Strong contacts in Ministries, secretarial, Govt departments etc
  • Knowledge of competitors and market

Education/Preferred Qualification

  • Post graduate, MBA or CA with relevant number of years of experience in Corporate Banking

Core Competencies

  • Relationship building & management skills
  • Good written and verbal communication skills
  • Good Analytical skills.
  • Self-driven and highly ambitious
  • Results-orientated & the ability to handle pressure
  • Understanding of competitor products
  • Comfortable with tight deadlines

Technical Competencies

  • Sound understanding of liability and asset products and associated technology platforms and operational procedures
  • Understanding of regulatory guidelines on banking policies issued by MAS/ RBI/SEBI (local regulations in India) and local laws and regulations that impact businesses in general. Understanding of KYC requirements & Anti-money Laundering Policies are critical.
  • Knowledge of financial markets, products & competitor offerings to assist in meaningful dialogue with clients

Work Relationship

  • Close interaction with RMs / Branch Manager to ensure consistent on boarding of good quality customers and thereby assisting in delivery of Sales targets.
  • Close interaction with various stakeholders to ensure consistent and reliable service delivery to the customer.

DBS India - Culture & Behaviors

DBS is committed to building a culture where all employees are valued, respected and their opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working, and opportunities to grow within an inclusive and diverse environment. Expected value driven behaviors are:

  • Demonstrate Business Performance through PRIDE 2.0 Value Based Propositions
  • Ensure Customer Focus by Delighting Customers & Reduce Complaints
  • Build Pride and Passion to Protect, Maintain and Enhance DBS’ Reputation
  • Enhance Self Knowledge, Skills and develop Competencies aimed at continuous improvement
  • Maintain the Highest Standards of Honesty and Integrity

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.