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Motor Insurance Telecaller
4 weeks ago
Job Title: Motor Insurance Tele-caller
Job Type: Full-Time & On-site
Industry: Insurance
Experience: Minimum 6 months in a Tele-calling or customer service role
Job Description:
As a Motor Insurance Tele-caller, you will be responsible for:
- Customer Outreach: Making outbound calls to potential and existing customers to discuss motor insurance products and services.
- Sales & Support: Providing information, answering queries, and guiding customers through the motor insurance process to buy the policy.
- Lead Conversion: Identifying and converting potential leads into satisfied customers.
- Record Keeping: Accurately documenting customer interactions and transactions.
- Follow-up: Performing follow-up calls to ensure customer satisfaction and address any concerns to close the sale.
- Compliance: Adhering to company policies and regulatory requirements.
Key Responsibilities:
- Initiate outbound calls & inbound queries to prospective customers to promote & sell motor insurance products.
- Provide detailed information about motor insurance plans, benefits, and premiums to get a quick closure.
- Assist customers in selecting the best insurance coverage to meet their needs.
- Process policy applications and renewals efficiently.
- Maintain accurate records of customer interactions and sales activities.
- Meet or exceed monthly sales targets and KPIs.
- Resolve customer complaints and ensure high levels of customer satisfaction.
Requirements:
- Minimum 6 months of experience in a Tele-calling or customer service role.
- Ability to handle high-volume calls and work under pressure.
- Basic knowledge of motor insurance products is a mandatory.
- Goal-oriented with a strong sales aptitude.
- Excellent organizational and time-management skills.
- Proficiency in using CRM software and other computer applications.
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