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Motor Insurance Telecaller
2 weeks ago
Job Title:
Motor Insurance Tele-callerJob Type:
Full-Time & On-siteIndustry:
InsuranceExperience:
Minimum 6 months in a Tele-calling or customer service role
Job Description:
As a Motor Insurance Tele-caller, you will be responsible for:Customer Outreach : Making outbound calls to potential and existing customers to discuss motor insurance products and services
Sales & Support :
Providing information, answering queries, and guiding customers through the motor insurance process to buy the policy
Lead Conversion :
Identifying and converting potential leads into satisfied customers
Record Keeping :
Accurately documenting customer interactions and transactions
Follow-up :
Performing follow-up calls to ensure customer satisfaction and address any concerns to close the sale
Compliance:
Adhering to company policies and regulatory requirements.
Key Responsibilities:
Initiate outbound calls & inbound queries to prospective customers to promote & sell motor insurance products.
Provide detailed information about motor insurance plans, benefits, and premiums to get a quick closure.
Assist customers in selecting the best insurance coverage to meet their needs.
Process policy applications and renewals efficiently.
Maintain accurate records of customer interactions and sales activities.
Meet or exceed monthly sales targets and KPIs.
Resolve customer complaints and ensure high levels of customer satisfaction.
Requirements:
Minimum 6 months of experience in a Tele-calling or customer service role.
Ability to handle high-volume calls and work under pressure.
Basic knowledge of motor insurance products is a mandatory.
Goal-oriented with a strong sales aptitude.
Excellent organizational and time-management skills.
Proficiency in using CRM software and other computer applications.
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