Technical Support Engineer

23 hours ago

Bengaluru, India Lenovo Full time

Job Responsibilities


  • Provide service support including troubleshooting, service request, information inquiry, ticket update, and operation guidance for operating system & application software, network, and information security based on the client's standard software.
  • Managing daily operational and maintenance tasks, including Windows OS and Office365 fields, as well as Active Directory (AD) field
  • Responsible for writing documents related to system operation and maintenance, updating, and optimizing the knowledge base and workflow.
  • Troubleshoot technical issues and escalate complex problems to senior engineers if necessary.
  • Handle service requests and provide timely resolutions to user inquiries.
  • Update tickets in the ticketing system and ensure all information is accurate and up to date.
  • Offer operational guidance for operating systems, application software, networks, and information security.
  • To ensure success as a support engineer, you should have extensive knowledge of office systems, good problem-solving skills, and high-level interpersonal skills.
  • Collaborate with team members to ensure all user issues are resolved efficiently and effectively.
  • Adhere to IT service management standards and best practices.
  • Follow and assist in improving the existing processes.
  • Superior problem solving and troubleshooting skills in technical areas, respond to information inquiries, updating tickets, and providing operational guidance for operating systems, application software, networks, and information security.
  • Proficient in operating system registry, group policy, services, logs, CMD commands, etc., can analyze and solve difficult technical problems.
  • Responsible for interfacing with the level 2 team for learning and doing knowledge transfer to the service desk team.


Qualifications:

  • Good oral English, fluent in listening, reading, and writing, with good language skills and written report ability.
  • Bachelor’s degree or above, 2-5 years related working experience in desktop operation and support.
  • Able to work in 7*24 rotational shift.
  • Excellent service consciousness, and teamwork spirit.
  • Excellent learning ability and cheerful personality.
  • Excellent communication and understanding ability.
  • Preferred to have ITIL Certification

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