System Analyst
2 weeks ago
In this role, you will analyze application logs and errors, document issue resolution procedures, and develop preventive measures to minimize future problems. You will also play a key role in UAT testing and implementation, as well as in handling RAP/TAP/Mediation files and re-rating and recycling CDRs.
Additionally, you will be responsible for user application access review and maintaining process documentation.
The ideal candidate for this position has 1 to 3 years of experience and a solid educational background in computer science or a related field. Strong analytical and problem-solving skills are essential, as well as the ability to work effectively under pressure.
Requirements
- Experience: 1 to 3 years
- Education: BE/BTECH/MTECH/BCA/MCA/BSC(IT)/BA (with additional diploma in computers)
- Non-coding profile
- Resolve operational problems within the defined schedules and service level agreements
- Develop preventive measures and document issue resolution procedures
- Monitor system operations and troubleshoot problems
- Analysis of application provided logs and errors
- Address customer issues promptly and accurately
- Creation and quality control on cloud files
- Data clearing support (All DCH level 1 issues)
- UAT Testing & Implementation
- RAP/TAP/Mediation file handling
- Rerating/recycling of CDRs
- User application access review
- Process documentation
- Health Insurance
- Provident Fund, Gratuity
- 5 days working (Monday-Friday)
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