Senior System Analyst

2 months ago

Ahmedabad, India Nextgen Clearing Full time

Nextgen Clearing is seeking a highly skilled and motivated System Analyst to join our team. As a System Analyst, you will be responsible for resolving operational problems, monitoring system operations, addressing customer issues, and ensuring the smooth functioning of our systems.

In this role, you will analyze application logs and errors, document issue resolution procedures, and develop preventive measures to minimize future problems. You will also play a key role in UAT testing and implementation, as well as in handling RAP/TAP/Mediation files and re-rating and recycling CDRs.

Additionally, you will be responsible for user application access review and maintaining process documentation.

The ideal candidate for this position has 1 to 3 years of experience and a solid educational background in computer science or a related field. Strong analytical and problem-solving skills are essential, as well as the ability to work effectively under pressure.

Requirements

- Experience: 1 to 3 years

- Education: BE/BTECH/MTECH/BCA/MCA/BSC(IT)/BA (with additional diploma in computers)

Job Description

  • Non-coding profile
  • Resolve operational problems within the defined schedules and service level agreements.
  • Develop preventive measures and document issue resolution procedures.
  • Monitor system operations and troubleshoot problems.
  • Analysis of application provided logs and errors
  • Address customer issues promptly and accurately.
  • Creation and quality control on cloud files.
  • Data clearing support (All DCH level 1 issues)
  • UAT Testing & Implementation
  • RAP/TAP/Mediation file handling
  • Rerating/recycling of CDRs
  • User application access review
  • Process documentation

Benefits

  • Health Insurance
  • Provident Fund, Gratuity
  • 5 days working (Monday-Friday)

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