Customer Support Specialist
7 days ago
Urgent Hiring || Customer Support Manager || Pune
Profile- Customer Support Executive/Manager
Experience- 15 years
Ctc- upto 10 lpa
Location- Pirangoot, Pune
Working days- 6 days
Requirements and Qualifications
- Graduate Electronics / Electrical, Male
- Experience of minimum 15 years in electronics product testing/troubleshooting/installation.
- Technically capable of analysing electronic circuits and assembled PCB working
- Confident and capable of handling electronic product testing and analysing tools
- Readiness to travel
- Good communication skills and systematic, organized work approach
Responsibilities
- Lead customer support department
- Testing, analysing, troubleshooting product complaints
- Repairing products received from customers, with detailed analysis of observed problems.
- Coordinating with sales for resolving all site issues
- Visiting sites for installation, if required and/or problem analysis considering site conditions.
- Cumulative analysis of trouble shooting done.
- Preparing CA/PA in coordination with all concerned
- departments.
- Leading a team of engineers.
- MIS and Documentation
- Facing internal/external audits.
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