Customer Support Specialist

7 days ago


Pune, India OrbiTouch HR (orbiTouch outsourcing pvt ltd) Full time

Urgent Hiring || Customer Support Manager || Pune


Profile- Customer Support Executive/Manager

Experience- 15 years

Ctc- upto 10 lpa

Location- Pirangoot, Pune

Working days- 6 days


Requirements and Qualifications

  • Graduate Electronics / Electrical, Male
  • Experience of minimum 15 years in electronics product testing/troubleshooting/installation.
  • Technically capable of analysing electronic circuits and assembled PCB working
  • Confident and capable of handling electronic product testing and analysing tools
  • Readiness to travel
  • Good communication skills and systematic, organized work approach

Responsibilities

  • Lead customer support department
  • Testing, analysing, troubleshooting product complaints
  • Repairing products received from customers, with detailed analysis of observed problems.
  • Coordinating with sales for resolving all site issues
  • Visiting sites for installation, if required and/or problem analysis considering site conditions.
  • Cumulative analysis of trouble shooting done.
  • Preparing CA/PA in coordination with all concerned
  • departments.
  • Leading a team of engineers.
  • MIS and Documentation
  • Facing internal/external audits.



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