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Customer Application Specialist

4 months ago

Pune, India Ivalua Full time

Customer Application Specialist

This is an exciting opportunity to excel as a Customer Application Specialist at Ivalua Inc.

About Ivalua

Ivalua is developing a new generation of Procurement technology products. A “Magic Quadrant” leader, Ivalua’s solutions work in a complex global economy. Our innovative Procure-to-Pay solutions include automating customized workflows to request, procure, receive, and pay for goods and services across the enterprise, refining the procurement lifecycle while reducing cost and risk of spending on indirect goods, direct goods and services, and improving supplier collaboration.

All companies want the best and brightest. At Ivalua, we also want team members who have a global point of view and who bring customer-focused enthusiasm and ambition to the table. We are a company of doers, of problem solvers, of figure-it-outers. We have fun and we work hard. This is a truly global company with a diverse team of contributors and a set of core values that people can feel every day across all our offices.

About The Team

You will be part of the RUN (L3 Technical Support) whose mission is to maintain customer applications, successfully deliver updates, and upgrades to customers, proactively monitor production environments and take actions to improve the overall user experience and the business value provided to our customers. The Support Team operates with high quality standards and strong commitment to excellence and efficiency.

Key Responsibilities

You will be part of RUN (L3 Technical Support) team and you should be able manage internal as well as client communication.You’ll be involved in the triaging the customer and partner requests.You will lead efforts for production fixes through configurations.You will manage multiple clients and as SPOC you will be responsible in maintaining the production environment stability and availability as per SLAs defined in client contracts.You have strong autonomy and good management of priorities.

Preferred Education 

Bachelor in Computer / Software Engineering , Master in Computer Application.

Skills You Need to Succeed:

At least 3 years' of experience in web-based software development and software deployment Processes.Manage client relationships, self-driven, result oriented, and exceptional communication skills requiredExcellent written and verbal communication skills and at ease in a multicultural environmentExpertise on SQL (writing and analyzing).Good to have C# troubleshooting and coding skills, however its not pre-requisite for the role.Functional knowledge of SRM, Supply Chain, Procurement.

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