Guest Relations Executive

3 days ago

Mussoorie, India Everest Base Camp, Mussoorie Full time
Job Title: Guest Relations Executive
Location: Mussoorie, Uttarakhand

Join us at Everest Base Camp in Mussoorie, Uttarakhand, where the enchantment of the surrounding nature meets luxurious glamping. Our resort, steeped in a nostalgic family legacy, promises an unforgettable escape. Are you passionate about the hospitality industry and eager to propel your career in hotel management? Everest Base Camp invites applications for Guest Relation Executive, offering a unique opportunity to gain hands-on experience as a hospitality liaison.

Responsibilities:
  • Serve as the primary point of contact for guests, providing personalized assistance and ensuring their needs are met promptly and effectively.
  • Welcome guests upon arrival with warmth and professionalism, offering detailed information about resort amenities, activities, and dining options, including our in-house restaurant.
  • Coordinate reservations and seating arrangements for guests dining at the restaurant, ensuring smooth operations and exceptional dining experiences.
  • Actively engage with guests throughout their stay, anticipating their preferences and proactively addressing any concerns or requests to enhance their overall satisfaction.
  • Manage guest feedback and complaints efficiently, resolving issues in a timely and empathetic manner to uphold the resort's reputation for excellence.
  • Collaborate closely with other departments, including housekeeping, maintenance, and food and beverage, to ensure seamless guest experiences across all areas of the resort.
  • Organize and facilitate special events, celebrations, and activities for guests, working closely with the restaurant team to coordinate dining arrangements and customize experiences as per guest preferences.
  • Stay updated on local attractions, events, and activities, providing recommendations and assistance to guests looking to explore the surrounding area.
  • Uphold the highest standards of professionalism, discretion, and integrity in all guest interactions, maintaining confidentiality and respecting guests' privacy at all times.
  • Contribute to the overall success of the resort by actively promoting its services, amenities, and offerings, and striving to exceed guest expectations at every opportunity.

Requirements:
Bachelor's degree in Hospitality Management, Business Administration, or a related field preferred.

Compensation:
We offer a competitive salary as per industry standards, along with attractive incentives for the Guest Relations Executive position.

Please note that this position may require working evenings, weekends, and holidays as per the property's schedule.

If you're passionate about pursuing a career in hotel management and eager to gain valuable experience in the breathtaking location of Mussoorie, we invite you to apply for the Guest Relations Executive position.

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