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Information Technology Asset Manager
3 months ago
• Knowledge on the IT Asset Management Lifecycle process
• Good understanding on the Service now- CMDB
• Good Understanding of MIS reports and Good MS-Excel Skills
• Support the Preparation of SLA / KPI Reports for Requested items
• Knowledge of ITAM Lifecycle
• Building and maintaining the CMDB
• Service Now HAM Pro
• Flawless Communication skills in Business English – spoken and written
• Ability to guide team members
• Collaborative working, drive for improving team performance
• Flexibility to work in 24 x 7 environment: shift operations
• Ability to work under pressure and against timelines, SLAs
• Handle high workloads and volumes, Proper documentation of the daily tasks.
• Detail orientation, Should understand the client requirement and provide solution and handles escalation.
• Proactive approach, anticipate issues and act on them before they become showstoppers.
• Interact with global customers
• Understanding of cultural aspects of people from different geographies
• Sense of urgency in closing tasks
