System Engineer L2
4 weeks ago
About Us
XenTegra is a leading provider of digital workspace and end-user computing solutions, helping organizations achieve secure, efficient, and innovative IT environments. We are passionate about delivering high-quality services and fostering a collaborative and dynamic team environment.
Position Overview
We are seeking a Level-2 System Engineer with strong problem-solving abilities, excellent communication skills, and expertise in modern IT tools and platforms. This individual will work closely with a team of highly skilled professionals to support our East Coast customers, with occasional flexibility to cover other time zones as required.
Key Responsibilities
• Provide Level 2 support for end-user computing environments, focusing on Okta, Google Workspace, Kandji (for Mac environments), Slack, Confluence, and Jira.
• Troubleshoot and resolve issues with efficiency and precision, ensuring minimal downtime for customers.
• Collaborate with internal teams and external customers to deliver tailored solutions.
• Document processes, incidents, and resolutions in an organized and detailed manner.
• Maintain up-to-date knowledge of industry trends and tools, and proactively suggest improvements.
• Work effectively within a team of skilled professionals, contributing innovative ideas to enhance customer satisfaction.
Key Skills and Experience
• Technical Expertise:
• Okta: Identity and access management, configuration, and troubleshooting.
• Google Workspace: Administration, email management, and integrations.
• Kandji: Experience with Mac device management and endpoint security.
• Slack: Workspace management, troubleshooting, and automation.
• Confluence & Jira: Familiarity with documentation and project management tools.
• Problem-Solving: Ability to analyze and resolve complex technical issues efficiently.
• Communication: Strong verbal and written communication skills, ensuring clear and effective collaboration with both technical and non-technical audiences.
• Collaboration: A team player who thrives in a fast-paced, collaborative environment and enjoys working with “big ideas.”
• Flexibility: Open to working flexible hours to support a variety of customer needs.
What We Offer
• A dynamic and inclusive work environment that encourages growth and innovation.
• Opportunities to work with cutting-edge technologies and a team of highly skilled professionals.
• Flexible working conditions tailored to balance personal and professional needs.
Join us in shaping the future of IT solutions
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