Customer Associate

1 week ago

Goa, India Deltatech Gaming Limited Full time

Hiring

Job Title: Customer Service Associate – Sign-Up & Outbound Calling

Location: Panaji, Goa

Job Type: Full-Time

Job Summary:

The Customer Service Associate for Sign-Up and Outbound Calling will be responsible for engaging

with potential and existing customers, assisting with sign-up processes, and making outbound calls

to introduce services, answer queries, and provide support. This role is pivotal in driving customer

engagement, ensuring smooth onboarding, and providing proactive customer outreach.

Key Responsibilities:

1. Customer Sign-Up Assistance: Guide potential customers through the sign-up process,

ensuring a seamless and positive experience. Ensure all required information is collected

accurately.

2. Outbound Calling: Make outbound calls to new leads, existing customers, or specific target

groups to introduce company services/products, gather feedback, or provide information.

3. Customer Onboarding: Provide customers with clear instructions on how to use the service,

address any concerns, and offer troubleshooting assistance if needed.

4. Maintain Data Accuracy: Ensure accurate data entry and management of customer

information during sign-up and through follow-up communications. Update CRM systems

and ensure all customer interactions are documented.

5. Product Knowledge: Maintain in-depth knowledge of the company’s offerings to effectively

communicate benefits, resolve questions, and provide the best solutions to customers.

6. Customer Engagement: Build positive relationships with customers over the phone,

addressing their needs, inquiries, and concerns. Provide high-quality customer support and

enhance customer loyalty.

7. Follow-Up Communication: Follow up with customers post-sign-up to ensure satisfaction,

address any additional concerns, and offer further assistance as needed.

8. Sales Support: Promote services, highlight new offerings, and inform customers about

promotional offers, contributing to sales targets.

9. Feedback Collection: Collect customer feedback and suggestions during calls to help

improve services and identify areas for improvement.

10. Collaboration: Work closely with other departments (e.g., marketing, sales) to ensure that

customers are receiving consistent and accurate information across all channels.

Qualifications:

 Education: High school diploma or equivalent (Bachelor’s degree preferred)

 Experience: Previous experience in customer service, tele sales, or a similar outbound calling

role is preferred.

 Fresh graduates are also welcome.


Skills:

o Excellent communication and interpersonal skills

o Strong phone etiquette and persuasive skills

o Ability to handle high call volumes and maintain professionalism

o Proficiency with CRM systems and data management tools

o Strong organizational skills and attention to detail

Preferred Traits:

 Proactive and goal-oriented

 Positive attitude with the ability to engage customers

 Empathy and patience while handling customer inquiries

 Ability to work independently and as part of a team

 Results-driven with a focus on achieving key performance indicators (KPIs)

Benefits:

 Competitive salary

 Health and wellness benefits

 Paid time off

 Training and development opportunities

 Opportunities for career advancement

This role is perfect for individuals, who are enthusiastic about engaging with customers, can handle

outbound calling, and have a passion for ensuring smooth sign-up processes and customer

satisfaction.

If you're proactive, motivated, and ready to make an impact, apply today

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