Sr. Advisor I, Technical Support

1 month ago


Gurugram, India Concentrix Full time

Role and Key Responsibilities:


Tech Leads will proactively work as a team on closed Azure cases. This will involve:

  • Analysing incident trends.
  • Identifying what the root cause of the incidents were as part of problem management.
  • Putting remedial actions in place to present the issue from reoccurring in the future.
  • Presenting their findings back to MSFT CSAMs, which will require a good level of technical writing.


Tech Leads will provide coverage globally with the exception of Japan and will work local Indian hours.


Key skills & knowledge:

  • Excellent listening and comprehension skills. Strong customer service focus.
  • Engage professionally and confidently with enterprise-level customers in a complex business environment.
  • Communicates complex concepts and issues effectively, selecting appropriate language, tone and format for the audience.
  • Preferred technical degree or equivalent work experience.
  • >1 year Azure technical support experience.
  • Deep understanding of PCs and operating systems relevant to Microsoft products, strongly developed analytical and troubleshooting skills.
  • Working knowledge of Windows servers, Active Directory, Operating Systems, Networking, SharePoint and Microsoft Office Product Suites
  • .


Education – Graduate



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