Assistant Manager/Senior Executive

2 months ago

Gurugram, India MakeMyTrip Full time

About the job


Function : Holidays

Role : Assistant Manager/Senior Executive - HNI

Level : Assistant Manager/Senior Executive

Location : Gurgaon


About the Function


Holidays business caters to various segments of travelers travelling to every part of the

globe. While the dynamic or customized travel and tour packages offer consumers an option

to create and design their own holiday, the fixed departure holiday packages have a pre-designed itinerary.


About the Role


As a Destination Consultant, you are part of a whip-smart team responsible for planning

holidays for affluent Individuals (High Net Worth Individuals). You should have in-depth

understanding of the destinations and be able to recommend travel options (experiences /

cities / itineraries) catering to luxury travel customers Our values of Creativity, Curiosity,

Customer Focus and Continuous Improvement are showcased in innovative scalable

solutions that raise challenging questions and demand creative and practical answers.


What will you be doing:


  • Responsible for advising clients about suitable travel options in accordance with their
  • needs, wants and capabilities
  • Researching destination and travel prices, customs, weather conditions, reviews etc.
  • Diagnosing the clients’ specifications and wishes and suggest suitable travel destinations
  • and itineraries
  • Responsible for maintaining relationship with client and ensuring repeat transactions
  • Supply travelers with pertinent information and useful travel/holiday material
  • Be available for scheduled calls with customer to share details of their travel plan


Qualification & Experience:


Graduation with minimum 2-6 years of experience in Business facing roles in similar

profile.


Key Success Factors for the Role:


  • The position requires excellent communication and interpersonal skills
  • Deep understanding of destination
  • Connections with Tourism Board to understand destinations and build knowledge
  • Excellent Sales skill and understanding of Luxury Travel segment
  • Strong interpersonal & stakeholder management skills
  • Good Microsoft Office (Power point and Excel) skills

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