Senior Service Delivery Manager
2 months ago
10 years experience as Service Delivery Manager Support Manager
Good to have Adobe product Knowledge Magento AEM
Good to have Knowledge in E Commerce application Business process
Roles Responsibilities
Managing client relationships Service Delivery Managers are responsible for maintaining positive relationships with clients and ensuring their needs are met They provide regular updates on service delivery and respond to client inquiries and concerns
Coordinating service delivery Service Delivery Managers oversee the delivery of services to clients and coordinate the efforts of different teams to ensure that services are delivered in a timely and efficient manner
Monitoring service performance Service Delivery Managers track and monitor the performance of services identify areas for improvement and implement changes as needed
Ensuring compliance with service level agreements Service Delivery Managers are responsible for ensuring that service level agreements are met and that the services provided meet the required quality standards
Managing budgets Service Delivery Managers are responsible for managing budgets for service delivery ensuring that resources are allocated effectively and that costs are kept within budget
Building and maintaining teams Service Delivery Managers are responsible for building and maintaining high performing teams and for fostering a positive working environment
Continuously improving processes Service Delivery Managers continuously evaluate and improve processes to ensure that services are delivered efficiently and effectively
Ability to Use Business Support Software
Knowledge in ITIL Disciplines
Ability to Manage Conflict
Operational Ability in a Diverse Large scale Environment
Strong Customer Service and Project Management Skills
Better Decision making
Capacity to Train Team Members
Excellent Verbal and Communication Skills
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