Client Outreach

3 weeks ago

Gurugram, India Medserg Full time

Company Description

Medserg is dedicated to providing modern and cost-effective medical treatments by partnering with internationally accredited hospitals in India. Our compassionate and competent medical authorities offer patients a comfortable and pleasant experience.


Role Description

This is a full-time on-site role as a sales executive at Medserg in Gurugram. The Sales Executive will be responsible for promoting and selling medical assistance services, engaging with potential clients, and meeting sales targets. The role involves building strong client relationships and providing excellent customer service.

Note: CTC - 2.5LPA - 4LPA fixed with additional variable pay up to 30% of Fixed (performance dependent)


Job Summary

We are seeking an experienced Client Outreach Specialist with a strong background in telemarketing. The ideal candidate will have excellent communication skills, a friendly and persuasive demeanor, and the ability to effectively handle customer inquiries and bookings over calls.


Key Responsibilities:

● Customer Interaction: Handle inbound and outbound calls related to customer inquiries, appointment bookings, and follow-ups.

● Product Knowledge: Maintain a thorough understanding of the company’s services, treatments, and products to address customer queries and promote offerings effectively.

● Sales Support: Identify potential leads and convert inquiries into appointments or sales, achieving monthly targets.

● Customer Service: Provide excellent customer service by addressing concerns, resolving complaints, and ensuring customer satisfaction.

● Record Keeping: Maintain accurate and detailed records of customer interactions, bookings, and feedback in the CRM system.

● Feedback Collection: Gather customer feedback on services and products to help improve overall customer experience.

● Follow-up: Conduct timely follow-ups with potential and existing customers to ensure retention and loyalty.

● Collaboration: Work closely with the sales and marketing teams to align on promotional activities and customer engagement strategies.


Qualifications:

● Experience: 2 to 3 years of experience in a tele-calling role, preferably in the Medical Travel industry.

● Education: High school diploma or equivalent; a degree in marketing, communication, or a related field, Dental Doctor is a plus..

● Communication Skills: Excellent verbal and written communication skills in English; proficiency in Hindi is a plus.

● Customer-Centric: Strong customer service orientation with the ability to build rapport and maintain relationships

● Sales Acumen: Proven ability to meet and exceed sales targets and KPIs.

● Technical Skills: Proficient in using CRM software and Microsoft Office Suite

● Problem-solving: Strong problem-solving skills with the ability to handle objections and provide effective solutions.

● Organisation: Highly organized with the ability to multitask and manage time effectively.

● Team Player: Ability to work independently as well as part of a team


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