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State Head

5 months ago

Hyderabad, India SmartQ Full time

Are you passionate about Food and Beverages and possess the drive to lead operational excellence? If your response is a resounding yes, we are hunting for you.

As State Head – Operations, your primary role will be to play a pivotal role in managing and optimizing various aspects of the business to ensure efficiency, customer satisfaction, and overall success of the organization. In addition to this, please go through the document in detail for other responsibilities.

If you have been a champion in the procurement domain who comes at the back of rich experience, we invite you to seize this opportunity to make a profound impact on our global presence. Do you possess all these skills and wish to make a difference in the world of food and technology? Join us now


Key roles and responsibilities :


1.Strategic Management and Operations

  • and Train the Team on Ops-Excellence.
  • effective communication across verticals.
  • scheduled client meetings, MBR, QBR and CSAT


2. Operational excellence

  • manpower schedule within the budget, Adjust labour schedule in line with sales
  • checklists and records are accurately captured on LENS
  • all client requirements are communicated to all partners in time
  • budgets are understood, managed and achieved
  • Site adherence to compliance and Safety standards as per SLA
  • checks, validate audits findings and corrective measures
  • build HSE as a culture in the team


3. Partner management

  • with the vendor ecosystem across main meal vendors, food chains and standalone tuck shops across cuisines working in tandem with Supply team
  • documented meetings with key vendors
  • of vendors across sites, events
  • vendor profitability and development


4. New Client acquisition

  • a complete understanding of the SmartQ pitch to clients for tech product and food related services.
  • operations strategy
  • consultative approach on problem solving for the client
  • communication and teamwork across functions to customize the solution for the requirement
  • transactions across each pipeline stage starting from a lead to contract signing and Launch


5. Client management and cross-sell

  • the scope of work across each client and revenues being derived across food and tech services
  • clients and record call memos covering the latest developments and requirements Effective consultative approach on problem solving for the client
  • engagement through Pop-up Canopy and events
  • app adoption and usage
  • steady revenues through different phases of business

Qualifications:

• Relative F&B experience of at 12+ years, leading teams in the food-services sector

• Ability to build and manage dynamic teams in a growth-focused setting

• Analytical ability to solve problems with a focus on technology, innovation

• Train the team and multitask between different functions

• Knowledge of local language is preferable

• Major focus on ops excellence, team management and trainings



Message from CEO:

We've come to realize that we're not merely in the B2B Food service industry; we're in the business of 'Capturing Hearts.' We find ourselves in a unique position to turn ordinary, mundane corporate cafeterias into places of pure delight, where individuals can freely express themselves, find inspiration, and share happiness. Such a profound transformation opportunity is a rare gift, where the purpose of our enterprise transcends the ordinary. If this vision resonates with you, we invite you to join us in our mission to spread joy and happiness in a world weighed down by stress and pressure. Together, let's play our part in making this world a more beautiful place.