Exchange Engineer

3 days ago

Mumbai, India Saint-Gobain International IT Delivery Centre Full time

Responsibilities

  • Solid experience with implementing, troubleshooting and supporting Exchange (2016/2019/OL). 3 years solid experience in the preparations and implementation of an Exchange hybrid solution (autodiscover, routing, RBAC, mailbox migration …). Bachelor's degree in computer science or a related discipline and a minimum of 3 years' experience in IT, or an equivalent combination of education and work experience. Requires solid communication and negotiation skills. General knowledge of business operations required. General knowledge of IT concepts, strategies, and methodologies.
  • Provides centralized technical messaging systems administration, ongoing operational support and problem resolution throughout all these activities.


Contributes to messaging platform evolution projects and to projects related to the implementation of new messaging services.


Attends and contributes to numerous planning and execution meetings (huddles; delivery team meetings; hosting services meetings; and regular meetings with Local team).


  • Organization skills, along with the ability to multi-task, are requirements to be successful.


  • Demonstrates strong experience and knowledge with Office 365 Exchange Migrations and O365 Administration, including the preparation work required to switch to the cloud. Capable of providing technical support as needed to both customers and vendor.


  • Applies solid communication skills with technical resources, also with technical and non-technical individuals around the globe who do not use English as their primary language Selected candidate will be communicating extensively with in-country technical teams as well as vendor personnel, coordinating technical issue resolutions and tasks constantly, while also keeping all stakeholders informed. Challenges when working with team members who do not use English as their primary language, especially when troubleshooting, cannot be overstated.



Candidate Profile & Deliverables

  • 5‐7 years of relevant experience
  • Expert on Microsoft Exchange 2016\2019\Exchange Online
  • Expert in PowerShell and scripting skills
  • Microsoft Active Directory
  • Email Filtering - Proof Point (if possible)
  • Excellent ability to troubleshoot and debug errors, logs, installation failures
  • Basic knowledge of OS security and vulnerability components


Qualification

Degree in IT or related areas with focus on technologies and infrastructure or Degree in IT


Personality

  • Able to deliver independently and minimal intervention
  • Analytical and structured approach
  • Service orientation (Strong adherence to time and quality KPIs)
  • Willingness to participate in 24x7 on-duty service

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