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L2/L3 Exchange
5 months ago
Exp : 6 + years
Location : Mumbai
Job Description :
- Min 6+ years designing and managing multiple OnPrem Exchange and O365 Mail service (Mandatory) for a large, geographically dispersed enterprise (minimum 5000 users).
- Exchange O365 Certification
- Good knowledge on O365 migrations planning and executions
- O365 Users and Group Creation and permission management
- Good knowledge on Mail Routing Concepts
- Experience with configuring different set of Mail Policy as per compliance and audit requirements.
- Experience with PowerShell and Scripting
- Good Administration Knowledge on MS SharePoint, TEAMS, Onedrive and other O365 tools.
- Effective handling of O365 Compliance Requirements (Such AV, Antispam Protection, Threat Management, DLP, Monitoring, eDiscovery & Hold.)
- Good knowledge on AD 2012\16\19 functional level
- Email Gateway configuration and Management (Cisco, Trent Micros etc)
- Good troubleshooting knowledge
- Experience in Microsoft Windows Server Administration, to include Server 2012 and 2016/19/22 operating systems.
- Experience using a ticket management system for work prioritization and daily workload management.
- Coordinating with different lines of services with SLA.
- Creating and updating of technical documentation.
- 3rd party vendor coordination for visit and troubleshooting
- Incident Management & Escalation- Ticket Status Check and Update.
- Change Management : Change Raising to facilitate incident resolution & Problem resolution.
- Problem Management & RCA : Responsible for preparing RCA document for Severity 1 & Severity 2 calls
- Flexible to work on shifts and Very good communication skills