India operations head

1 week ago

Chennai, India Tata Consultancy Services Full time

TCS has been a great pioneer in feeding the fire of Young Techies like you. We are a global leader in the technology arena and there's nothing that can stop us from growing together.



Required Information Details


Role India operations head


Required Technical Skill Set India operations head


Desired Experience Range 18+years


Location of Requirement Chennai


Desired Competencies


Must-Have

Provides leadership and supervision to the large diverse team, ensuring that appropriate skilled resources are in place to deliver services with committed service levels and excellent experience to the customer

Leadership engagement with the customer at the strategic level

Understanding on managing IT infrastructure team, with In depth Knowledge on IT IL

A very strong customer orientated approach with a delivery bias

Ability to priorities and allocate resource/effort appropriately for ensuring efficient delivery

Resolving cross program issues by coordinating with the major stakeholders


Good-to-Have

Experience in working and interacting with diverse groups of people (internal and external), ability to gather and assimilate information from large groups of people, and ability to communicate effectively and professionally with people

Possesses excellent persuasion, negotiation and judgment skills

Effectively assesses



Responsibility of / Expectations from the Role

1

Developing and Implementing the strategy for the program implementation

2

Overseeing the status of the all the vSOW which are in execution

3

Track the overall KPI/SLA for the program

4

Managing and overseeing the overall operations and Implementation

5

Track and Manage the overall automation and Gen AI platform implementation

6

Work with the RMG for the resource onboarding and Track the same as a dashboard to the leadership daily till steady state ​

7

Resolving customer complaints quickly and efficiently by working with team

8

Manage the overall cost/margin for the program execution

9

Mentors a number of employees at a senior level.

10

Directs the energy of the organization towards a common goal

11

Provides an example to others by demonstrating moral courage in the face of challenging circumstances

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