India operations head

9 hours ago

Chennai, India Tata Consultancy Services Full time
TCS has been a great pioneer in feeding the fire of Young Techies like you. We are a global leader in the technology arena and there's nothing that can stop us from growing together.
Required Information Details
Role India operations head
Required Technical Skill Set India operations head
Desired Experience Range 18+ years
Location of Requirement Chennai
Desired Competencies
Must-Have
Provides leadership and supervision to the large diverse team, ensuring that appropriate skilled resources are in place to deliver services with committed service levels and excellent experience to the customer
Leadership engagement with the customer at the strategic level
Understanding on managing IT infrastructure team, with In depth Knowledge on IT IL
A very strong customer orientated approach with a delivery bias
Ability to priorities and allocate resource/effort appropriately for ensuring efficient delivery
Resolving cross program issues by coordinating with the major stakeholders
Good-to-Have
Experience in working and interacting with diverse groups of people (internal and external), ability to gather and assimilate information from large groups of people, and ability to communicate effectively and professionally with people
Possesses excellent persuasion, negotiation and judgment skills
Effectively assesses
Responsibility of / Expectations from the Role
1
Developing and Implementing the strategy for the program implementation
2
Overseeing the status of the all the vSOW which are in execution
3
Track the overall KPI/SLA for the program
4
Managing and overseeing the overall operations and Implementation
5
Track and Manage the overall automation and Gen AI platform implementation
6
Work with the RMG for the resource onboarding and Track the same as a dashboard to the leadership daily till steady state ​
7
Resolving customer complaints quickly and efficiently by working with team
8
Manage the overall cost/margin for the program execution
9
Mentors a number of employees at a senior level.
10
Directs the energy of the organization towards a common goal
11
Provides an example to others by demonstrating moral courage in the face of challenging circumstances

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