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Store Manager

2 months ago

Chennai, India Kushal's Fashion Jewellery Full time

As the Store Manager, you will be responsible for driving sales, delivering exceptional customer service, managing inventory, and leading and developing a team of style associates.

Responsibilities:

  • Drive sales and meet or exceed store sales targets.
  • Manage the day-to-day store operations and report.
  • Provide exceptional customer service and maintain customer loyalty.
  • Manage inventory, including stock management, ordering, conducting regular stock checks and report the same to the warehouse.
  • Maintain outstanding store condition and visual merchandising standards.
  • Train, motivate, mentor, and provide feedback to the team to meet sales targets and provide excellent customer service.
  • Managing employee schedules, conducting performance reviews, identifying hiring and training needs.
  • Responsible for entire store operations like VM, stock management, shrinkage prevention etc.
  • Manage administrative tasks such as managing store expenses, maintaining monthly reports, checklists and preparing reports.
  • Conduct regular audits to ensure the store is functionable and presentable.
  • Deal with all issues that arise from employees or customers (complaints, grievances etc) and implement corrective actions.
  • Ensuring all employees adhere to the company's policies and guidelines.

Candidate Profile:

  • PUC/Intermediate/Diploma with 5+ years retail fashion industry Or Graduate with 2+ years retail fashion industry.
  • Mandatory min 1 years of experience as a store manager or assistant store manager handled a team of more than 6.
  • Working knowledge of Microsoft Office.
  • Managed and developed a high-performing team
  • Open to work a flexible schedule, including evenings and weekends

Skills:

Communication skills

Local Language Proficiency: Fluent in the local language for effective communication with customers and handling local situations.

English Skills: Fluent in oral and written English for professional communication, that includes drafting emails and addressing inquiries.

Clear and articulate verbal communication to convey information to staff and address customer inquiries.

Customer Engagement:

Focus on delivering excellent customer service.

Ability to handle customer concerns and complaints with professionalism.

Non-Verbal Communication

Eye Contact: Maintains strong eye contact, conveying messages confidently and attentively.

Facial Expressions: Expresses emotions and empathy through facial expressions.

Posture and Gestures:Displays open body language.

Uses positive gestures that complement verbal communication effectively.

Respects personal space preferences.

Personal Presentation

Has a keen sense of style and fashion.

Maintains excellent personal hygiene.

Hair is well-styled.

Wears accessories that complement a professional image.

No body odor, and uses light-scented products.

Retail Expertise

Experience in overseeing daily store operations.

Proficient understanding of all aspects of store operations, including inventory management, stock replenishment, and merchandising.

Familiarity with shrinkage prevention strategies.

Handled administrative tasks, including scheduling, expense management, and report preparation.

Ability to analyze sales reports.

Ability to address and resolve operational challenges.

Team Management

Ability to lead a team and delegate tasks and responsibilities effectively.

Provide constructive feedback and recognition to enhance team performance.

Ability to address and resolve conflicts among team members.

Training and developing the skills of the store team.