Customer Operations Manager
1 week ago
About WooqerWooqer is an Operations SuperApp where Business Users can find, discover, and createWork apps that help them get their job done. By enabling users to act fast and make data-drivendecisions every day, Wooqer is emerging as the go-to business platform for industry leaderslooking to digitise their business processes.The Role: Mission & ScopeAs part of Customer Operations, you will be responsible for putting systems and processes in placethat will help our ongoing customer scale-up program.Your Mission: Deliver operational excellence across onboarding, support, training, and internalhandovers, and servicing—backed by data intelligence and automation across all customerlifecycle operations.You will act as a pivot working with multiple teams across Sales, Customer Success, and CustomerSupport, Marketing, and Data Intelligence to streamline existing and new upcoming projects.You will oversee the functional areas of Customer Experience Ops, Support, and CustomerInsights, Automation, and Solutioning.Key ResponsibilitiesYou will be responsible for:1. Customer Experience Operations & Servicing● Manage operations for onboarding, training, and certification to ensure users areequipped to use the platform.● Oversee renewal and contract operations to ensure seamless continuity for clients.● Coordinate with Customer Success Managers (CSMs) to co-create customer stories,case studies, and best practices.2. Insights, Analytics & Growth● Create a "Single Source of Customer Truth" by combining data, automation, andintelligence.● Derive customer intelligence out of different account segments (Customer health, Usage,NPS) and chalk out action plans/strategies around them.● Utilise analytics for churn/growth prediction.3. Support & Solutioning● Drive delightful and solution-intent interactions with users, embedding servicing into thesupport DNA.● Oversee customer service requests and distribution to the team and design supportprocess automation to ensure timely SLAs.● Help customers and Solution Consultants (SCs) build the best possible solutions onWooqer.● Coordinate with the product and tech team to manage and own the product Help Centre.4. Automation & Tooling● Manage workflow and system integrations across CRM, Support, and Product tools.● Manage the Wooqer marketplace in terms of adding new Workapps, new industryverticals, etc..Key Outputs & DeliverablesSuccess in this role will be measured by:● Customer Health Insights & VOC Reports: Clear visibility into account status.● Unified Data Dashboard: A centralized view of customer metrics.● Automated Workflows: Specifically regarding renewals and support processes.● Certification Metrics: Tracking user proficiency and enablement.● Support Delight: Reports on users who have had delightful support interactions.You Must Have:● Passion to solve customer problems and pain points.● Genuine Achiever track record in past roles handled.● Growth History: Grown within an organisation (preferred).● Strategic Impact: Has been part of strategic projects that have brought a directimpact on the organisation.● Analytical Ability: Deep-rooted analytical abilities to look for constant improvements inthe existing process set-up.● Growth Mindset to aid in our rapid expansion.● Collaboration: Ability to coordinate and work with multiple stakeholders.
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Customer Operations Manager
1 week ago
Greater Bengaluru Area, India Wooqer Full timeAbout Wooqer Wooqer is an Operations SuperApp where Business Users can find, discover, and create Work apps that help them get their job done. By enabling users to act fast and make data-driven decisions every day, Wooqer is emerging as the go-to business platform for industry leaders looking to digitise their business processes. The Role: Mission & Scope As...
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Customer Operations Manager
7 days ago
Greater Bengaluru Area, India Wooqer Full timeAbout Wooqer Wooqer is an Operations SuperApp where Business Users can find, discover, and create Work apps that help them get their job done. By enabling users to act fast and make data-driven decisions every day, Wooqer is emerging as the go-to business platform for industry leaders looking to digitise their business processes. The Role: Mission & Scope As...
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Customer Operations Manager
1 week ago
Greater Bengaluru Area, IN Wooqer Full timeAbout WooqerWooqer is an Operations SuperApp where Business Users can find, discover, and createWork apps that help them get their job done. By enabling users to act fast and make data-drivendecisions every day, Wooqer is emerging as the go-to business platform for industry leaderslooking to digitise their business processes.The Role: Mission & ScopeAs part...
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Customer Success Manager
4 weeks ago
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Customer Success Manager
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Greater Bengaluru Area, India Skill Veda Full timeCustomer Success Associate – TravelTech / SaaS | Bengaluru:Location: Attic Space Karna, 2nd Floor, No.9, Marathahalli-Sarjapur Road, Koramangala.Compensation: ₹6,00,000 – ₹8,00,000 per annum (Including PF and PGDM monthly fees of ₹6,666)Shift: 5 Days (On-site)Eligibility Criteria:• This role is only for graduates, post graduate candidates...
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Customer Success Manager
1 week ago
Greater Bengaluru Area, India Skill Veda Full timeCustomer Success Associate – TravelTech / SaaS | Bengaluru:Location:Attic Space Karna, 2nd Floor, No.9, Marathahalli-Sarjapur Road, Koramangala.Compensation:₹6,00,000 – ₹8,00,000 per annum (Including PF and PGDM monthly fees of ₹6,666)Shift:5 Days (On-site)Eligibility Criteria:• This role is only for graduates, post graduate candidates shouldn't...
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Greater Hyderabad Area, India MedChemExpress LLC Full timeAbout MedChemExpress The headquarter of MedChemExpress is based in the USA, and we have branch offices and warehouses in Europe and China. We have been supplying our products to most of the renowned research institutes, laboratories, Bio-tech companies, and pharmaceutical companies across the world since 2008. MCE works together with our over 500+ partners...
