Customer Onboarding Manager

10 hours ago

Greater Bengaluru Area, India Skill Veda Full time

Customer Success Manager-SaaS/CRM

Location:

Bangalore, India

Employment Type:

Full-time, On-site

Experience:

5+ years (Customer Success / Client Relationship / SaaS related roles)

Compensation:

15-18 LPA

About Leadrat:

At
Leadrat

, we're on a mission to empower real estate professionals with modern SaaS solutions that make managing leads, pipelines, and conversions easier than ever.

Our CRM platform is built specifically for real estate businesses — helping agents and teams
streamline follow-ups, improve conversions, and grow pipeline health

using automation and data-driven workflows.

Leadrat's products are reshaping the way real estate sales teams operate, making every interaction with customers more intelligent, personalized, and outcome-oriented.

Role Overview:

As a
Customer Success Manager

at Leadrat, you will own the ongoing customer relationship, drive successful product adoption, and ensure long-term value realization for our clients.

This role is ideal for someone who thrives in a
customer-centric environment

, enjoys working closely with users to solve real business problems, and can translate client feedback into actionable insights for product and operations teams.

Key Responsibilities:

  • Build strong, trusted relationships

with assigned customers.
- Act as the primary point of contact for customer escalations, feedback, and success planning.
- Drive
product adoption and usage growth

across customer accounts.
- Onboard and train

new users on best practices to ensure effective use of the platform.
- Monitor customer health metrics and proactively intervene to ensure retention.
- Collaborate with Sales, Product, and Support teams to deliver a seamless customer experience.
- Understand customer business goals and align product capabilities to meet them.
- Share insights on customer needs and suggest product enhancements.
- Lead regular customer business reviews and success planning sessions.

Ideal candidate:

  • 5+ years experience

in Customer Success, Account Management, or Client Relationship roles (preferably in SaaS/CRM).
- Strong communication skills with an ability to articulate value and build rapport at multiple organizational levels.
- Experience managing customer relationships and driving adoption across complex accounts.
- Comfortable using CRM tools and tracking customer success metrics.
- A highly organized, proactive problem-solver with a customer-first mindset.
- Ability to work across teams and influence without direct authority.

Please feel free to drop your resume

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