Customer Success Specialist

1 month ago

Mumbai, India ekincare Full time

Overview:

A key, client-facing role that needs high energy and passion for growing business and making an impact by building strong relationships with the clients, win their trust, by being a consultant of employee wellness and wellbeing.

As a Senior Associate - Client Success , you will work closely with our corporate clients to help them adopt all areas of our product while delivering insights and recommendations that result in measurable client value. With the help of supporting teams at ekincare, you will ensure high customer engagement and achieve defined success metrics.


  • Position: Senior Associate - Client Success
  • Location: Mumbai
  • Salary range: Upto 8 LPA
  • Reporting to: Regional Head – Client Success


Responsibilities:

  • Develop and manage clients portfolios
  • Sustain business growth and profitability by maximizing value
  • Be the bridge and the only source of the information exchange between the client and the organization
  • Analyze customer data to improve customer experience
  • Hold product demonstrations for customers
  • Evaluate and improve tutorials and other communication infrastructure
  • Handle and resolve customer requests and complaints
  • Ensure client satisfaction and retention
  • Collaborate cross-functionally with Sales, Marketing, Product, and Operations teams seamlessly to achieve customer satisfaction
  • Minimize customer churn
  • Aid in product design and development


The successful applicant:

  • Minimum 2 years of relevant experience is a must
  • MBA graduate/Masters pursuing from any university/business school/ top college
  • Excellent communication and presentation skills
  • Project Management Ability and a Proactive Approach
  • Should be open and to work in the field for in-person client meetings/events


Career opportunities and benefits:

  • Play a key role in a successful high-growth startup
  • Be at the forefront of new-age health-tech
  • Enjoy attractive compensation, incentives, ESOPs, health and fitness membership benefits


About Company:

Join the fastest-growing health benefits platform in India. ekincare is a Series B funded startup, Operating in one of the few industries with tailwinds from COVID-19. We are at the intersection of health & insure-tech, targeting South East Asia's multi-billion-dollar corporate health benefits market. Trusted by 100s of companies like LinkedIn, Nike, Netflix, Airbnb, S&P Global, D'Mart etc., our predictive and personalized platform helps employers administer their health benefits efficiently, reduce health care costs by 20% and increase employees' engagement. Recognized for our innovations by NASSCOM (10 most innovative start-ups), Google for startups.

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