Logistics Coordinator
4 weeks ago
Company Description
Artohlam Group is a leading logistics provider, offering comprehensive end-to-end solutions to meet all transportation and supply chain needs. With a strong customer focus, we aim to deliver efficient and reliable services to businesses worldwide. Our services include Ground Transportation, Brokerage/Logistics, Global Logistics Solutions, Last Mile Delivery, and Cartage Services.
Role Description
This is a full-time, on-site Logistics Coordinator role based in Gurugram for early morning shift (6 AM - 3 PM). The Logistics Coordinator will be responsible for coordinating and monitoring the shipment of goods, ensuring on-time delivery, and communicating with customers and vendors. The Logistics Coordinator will also be responsible for managing relationships with drivers, carriers and suppliers and identifying opportunities to streamline logistics processes.
- Monitoring Shipments: Track shipments using various software systems and tools to ensure they are progressing according to schedule and meeting delivery deadlines.
- Communication: Maintain regular communication with drivers, carriers, suppliers, and customers to provide updates on shipment status, delays, or any other relevant information.
- Problem Resolution: Identify and address any issues or discrepancies with shipments, such as delays, damages, or missing items, and work to resolve them promptly to minimize disruptions to the supply chain.
- Documentation: Ensure accurate documentation of all shipments, including bills of lading, invoices, and other required paperwork, to comply with regulatory requirements and facilitate smooth transit.
- Data Analysis: Analyze tracking data and performance metrics to identify trends, patterns, and areas for improvement in the tracking and tracing process, and provide recommendations for optimization.
- Customer Service: Provide excellent customer service by promptly responding to inquiries, providing shipment updates, and addressing any concerns or questions from clients regarding their orders.
- Compliance: Stay up-to-date with regulations and requirements related to shipping, customs, and transportation, and ensure all tracking and tracing activities comply with relevant laws and regulations.
- Continuous Improvement: Participate in continuous improvement initiatives to enhance tracking and tracing processes, streamline operations, and improve overall efficiency and customer satisfaction.
- Documentation and Reporting: Generate regular reports on shipment status, performance metrics, and key performance indicators (KPIs) to track progress, identify areas for improvement, and report to management or stakeholders as necessary.
- Risk Management: Identify potential risks or disruptions to shipments, such as weather-related issues, port congestion, or geopolitical events, and develop contingency plans to mitigate these risks and minimize their impact on operations.
- Training and Education: Provide training and guidance to other team members or stakeholders on tracking and tracing procedures, software systems, and best practices to ensure consistent and accurate execution of tasks.
Qualifications
- Strong analytical skills for monitoring shipping processes and identifying areas of improvement
- Excellent communication and customer service skills for interacting with customers and vendors
- Ability to work in a fast-paced environment and manage multiple tasks simultaneously
- Proficiency in Microsoft Excel and other relevant software
- A Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field is preferred
- Experience in the logistics or transportation industry is beneficial
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