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Customer Retention Manager

3 months ago

Gurugram, India Prudent Insurance Brokers Pvt Ltd. Full time

Job Summary:

To Institutionalize the Broker - Insured Partnership, build customer loyalty, penetrate , expand and protect the accounts by saving on costs and Minimizing risks.

Responsibilities:

  • Procurement of quotes from Insurers, Preparation of RFQs in commercial products like property, marine, liability etc. and quote comparison reports.
  • Client Relationship management- Client servicing and retention of existing clients
  • Cross Selling- Identification of cross sell opportunities, reference selling skills.
  • Periodic communications with client which are specific and targeted.
  • Analytical capabilities to understand the losses/ claims.
  • Structured Interaction with Insurance managers.
  • Product knowledge- Expert level of Domain Knowledge on Property, Projects and Marine Insurance. Creating Value for client by evaluating the relevant value-added services.
  • Knowledge of risk management – Property Loss control and Marine loss control.
  • Service and delivery Monitoring- Continuous monitoring of all the routine services such as endorsement Issuance, claims servicing and Policy servicing.
  • Review meetings with client.
  • Devising of custom Built / tailored covers as and when required by the clients.
  • Preparation of claims analysis reports and also the presentations for client interactions.
  • Coordination with Internal teams such as operations, claims, Sales.
  • Insurer relationship management.
  • Market and regulatory Updates.


Desired profile/who should join:


  • The candidate should have a Graduate / Post graduate degree, preferably MBA in insurance. An engineering graduate can also be considered. (Mechanical/ Electrical / Civil Engineering).
  • 2+ years of work experience, preferably in Insurance companies / Insurance Broking firms/ client Insurance/ Risk management team.
  • Have good client engagement Skills.
  • Be able to handle multiple projects simultaneously.
  • Have a quick, analytical, and growth-oriented mindset.
  • Have strong business acumen and critical thinking skills.
  • Have strong communication and interpersonal skills to wok across teams.
  • Be proactive, self-motivated and enjoy working as part of a team.
  • Be capable of orchestrating cross-functional engagements.
  • Be organized and methodical in their approach to work.
  • Have an aptitude for continuous learning.
  • Have good negotiation skills.