Customer Success Team Lead
1 month ago
About the company:
We're a budding home decor startup, yet a leading one in the D2C space.
Two years ago, with a small team from Indore, we launched our game-changing self-watering planters. We believed then, as we do now, that home decor should be both beautiful and hassle-free.
Our self-watering plants with planters were an instant hit. Customers loved the idea of watering their plants just once a week. It's made plant parenting a breeze. And with their continued support, we've become known for delivering top-notch products that combine style and function seamlessly.
Our goal is to shake up the home decor industry by offering innovative solutions. We promise quick delivery of live plants, stunning design, premium quality, and easy plant care.
Join us as we pave the way for a new era in home decor
To know more visit:
www.kyari.co
Position Overview:
We are seeking a results-driven and customer-centric individual to join our Customer Success team as a Customer Success Team Lead. In this role, you will be responsible for leading and nurturing customer relationships to maximize revenue opportunities, promote upselling and cross-selling initiatives, and drive overall customer success. You will play a crucial role in optimizing the customer journey, fostering customer loyalty, and achieving revenue targets.
Key Responsibilities:
Customer Relationship Management:
- Build and maintain strong, long-lasting relationships with key customers, understanding their needs, challenges, and objectives.
- Serve as the primary point of contact for customers, addressing inquiries, resolving issues, and proactively identifying opportunities to add value.
Revenue Generation and Growth:
- Develop and execute strategies to drive revenue growth through upselling and cross-selling of products.
- Collaborate with sales, marketing, and product teams to identify upsell/cross-sell opportunities and create targeted campaigns or promotions to promote them.
Customer Success Planning:
- Develop and implement customized success plans for key customers, outlining milestones, goals, and action plans to drive mutual success and achieve revenue targets.
- Monitor customer performance against success plans, tracking key metrics and KPIs related to revenue generation and customer satisfaction.
Retention and Churn Reduction:
- Proactively identify and address factors contributing to customer churn, implementing retention strategies and initiatives to increase customer lifetime value.
- Conduct regular check-ins with customers to assess satisfaction levels, address concerns, and reinforce value propositions to mitigate churn risk.
Team Handling:
- Lead and manage a customer success team, providing guidance and support.
- Foster a collaborative and customer-centric culture within the team.
NPS Metrics:
- Implement and monitor Net Promoter Score (NPS) metrics to gauge customer satisfaction.
- Utilize NPS data to identify areas for improvement and implement strategic initiatives.
Qualifications:
- Bachelor's degree in business, marketing, or a related field (preferred).
- 5+ years of experience in customer success, account management, or sales roles, preferably in a D2C or subscription-based business model.
- Strong sales acumen and ability to identify revenue opportunities, negotiate contracts, and close deals.
- Excellent communication and interpersonal skills, with the ability to build rapport and trust with customers.
- Strong problem-solving skills and the ability to handle difficult customer situations with professionalism.
- Proficiency in customer support software and tools (e.g., CRM systems).
- Familiarity with D2C industry trends and best practices.
- Customer-centric approach with a passion for delivering exceptional customer experiences and driving customer success.
We have other current jobs related to this field that you can find below
-
Customer Success Team Lead
2 weeks ago
Indore, Madhya Pradesh, India Kyari (A Brand of Select) Full timeAbout the company: We're a budding home decor startup, yet a leading one in the D2C space. Two years ago, with a small team from Indore, we launched our game-changing self-watering planters. We believed then, as we do now, that home decor should be both beautiful and hassle-free. Our self-watering plants with planters were an instant hit. Customers loved...
-
Customer Success Team Lead
2 weeks ago
Indore, Madhya Pradesh, India Kyari (A Brand of Select) Full timeAbout the company:We're a budding home decor startup, yet a leading one in the D2C space.Two years ago, with a small team from Indore, we launched our game-changing self-watering planters. We believed then, as we do now, that home decor should be both beautiful and hassle-free.Our self-watering plants with planters were an instant hit. Customers loved the...
-
Customer Success Team Lead
1 month ago
Indore, India Kyari (A Brand of Select) Full timeAbout the company:We're a budding home decor startup, yet a leading one in the D2C space.Two years ago, with a small team from Indore, we launched our game-changing self-watering planters. We believed then, as we do now, that home decor should be both beautiful and hassle-free.Our self-watering plants with planters were an instant hit. Customers loved the...
-
Customer Success Team Lead
1 month ago
indore, India Kyari (A Brand of Select) Full timeAbout the company: We're a budding home decor startup, yet a leading one in the D2C space. Two years ago, with a small team from Indore, we launched our game-changing self-watering planters. We believed then, as we do now, that home decor should be both beautiful and hassle-free. Our self-watering plants with planters were an instant hit. Customers loved...
-
Customer Success Associate
2 weeks ago
Indore, Madhya Pradesh, India Plantix Full timeCompany Overview:Plantix is India's leading digital ecosystem connecting farmers, local retailers and agri-input producers. It is the world's most downloaded app for farmers - combining artificial intelligence and the expertise of leading research institutions around the globe. Millions of customers use the Plantix Crop Doctor to diagnose crop problems, get...
-
Customer Service Team Lead
2 weeks ago
Indore, Madhya Pradesh, India Kyari (A Brand of Select) Full timeAbout the company:We are a budding home decor startup, yet a leading one in the D2C space.Two years ago, with a small team of 3 people from Indore, we launched our game-changing self-watering planters. We believed then, as we do now, that home decor should be both beautiful and hassle-free.Our self-watering plants with planters were an instant hit. Customers...
-
Customer Service Team Lead
2 weeks ago
Indore, Madhya Pradesh, India Kyari (A Brand of Select) Full timeAbout the company: We are a budding home decor startup, yet a leading one in the D2C space. Two years ago, with a small team of 3 people from Indore, we launched our game-changing self-watering planters. We believed then, as we do now, that home decor should be both beautiful and hassle-free. Our self-watering plants with planters were an instant hit....
-
Select Brand
7 days ago
Indore, India Select Brands International Pvt Ltd Full timeKey Responsibilities: Customer Relationship Management: - Build and maintain strong, long-lasting relationships with key customers, understanding their needs, challenges, and objectives.- Serve as the primary point of contact for customers, addressing inquiries, resolving issues, and proactively identifying opportunities to add value.Revenue Generation and...
-
Urgent: Customer Service Team Lead
2 weeks ago
Indore, Madhya Pradesh, India Kyari (A Brand of Select) Full timeAbout the company:We are a budding home decor startup, yet a leading one in the D2C space.Two years ago, with a small team of 3 people from Indore, we launched our game-changing self-watering planters. We believed then, as we do now, that home decor should be both beautiful and hassle-free.Our self-watering plants with planters were an instant hit. Customers...
-
Team Lead
2 weeks ago
Indore, Madhya Pradesh, India Stockology Securities Private Limited Full timeCompany OverviewStockology Securities Private Limited aims to provide stock market knowledge and investment suggestions. Headquarters in Indore, Madhya Pradesh. Visit for more information.Job OverviewLead a team in Stockology Securities Private Limited to provide knowledge of stock market and investment suggestions. Full-Time role in Indore with 1 to 3...
-
Customer Success Associate
1 week ago
Indore, Madhya Pradesh, India Plantix Full time**Company Overview**: Plantix is India’s leading digital ecosystem connecting farmers, local retailers and agri-input producers. It is the world’s most downloaded app for farmers - combining artificial intelligence and the expertise of leading research institutions around the globe. Millions of customers use the Plantix Crop Doctor to diagnose crop...
-
Customer Success Executive
4 weeks ago
Indore, Madhya Pradesh, India Select Brand International Private Limited Full time**About the company**: We are a budding home decor startup, yet a leading one in the D2C space. Two years ago, with a small team of 3 people from Indore, we launched our game-changing self-watering planters. We believed then, as we do now, that home decor should be both beautiful and hassle-free. Our self-watering plants with planters were an instant hit....
-
Customer Success Executive
6 days ago
Indore, Madhya Pradesh, India Select Brand International Private Limited Full time**About the company**: We are a budding home decor startup, yet a leading one in the D2C space. Two years ago, with a small team of 3 people from Indore, we launched our game-changing self-watering planters. We believed then, as we do now, that home decor should be both beautiful and hassle-free. Our self-watering plants with planters were an instant hit....
-
Team Lead
4 weeks ago
indore, India Srishti Group Full timeJoin Us as Sales Team Leader at Altigreen IndoreAbout Us:Altigreen is leading the way in sustainable mobility, transforming the commercial vehicle industry with innovative electric vehicles.Position: Sales Team LeaderLocation : IndoreResponsibilities:Lead sales team to achieve targets and drive revenue growth.Develop strategic sales plans and monitor...
-
Team Lead
2 weeks ago
Indore, Madhya Pradesh, India Srishti Group Full timeJoin Us as Sales Team Leader at Altigreen IndoreAbout Us:Altigreen is leading the way in sustainable mobility, transforming the commercial vehicle industry with innovative electric vehicles.Position:Sales Team LeaderLocation : IndoreResponsibilities:Lead sales team to achieve targets and drive revenue growth.Develop strategic sales plans and monitor...
-
Team Lead
2 weeks ago
Indore, Madhya Pradesh, India Srishti Group Full timeJoin Us as Sales Team Leader at Altigreen Indore About Us: Altigreen is leading the way in sustainable mobility, transforming the commercial vehicle industry with innovative electric vehicles. Position: Sales Team Leader Location : Indore Responsibilities: Lead sales team to achieve targets and drive revenue growth. Develop strategic sales plans and...
-
Team Lead
6 days ago
Indore, India Knowledge Park Pvt Ltd Full timeA Team Leader is a professional in charge of guiding, monitoring and leading an entire group. They are responsible for motivating their teammates as well as inspiring positive communication within them so that they can work together toward achieving goals.A team leader provides guidance and instruction to a working group about a project or portfolio of...
-
Team Lead
1 month ago
Indore, India Srishti Group Full timeJoin Us as Sales Team Leader at Altigreen IndoreAbout Us:Altigreen is leading the way in sustainable mobility, transforming the commercial vehicle industry with innovative electric vehicles.Position:Sales Team LeaderLocation : IndoreResponsibilities:Lead sales team to achieve targets and drive revenue growth.Develop strategic sales plans and monitor...
-
Team Lead
1 month ago
Indore, India Srishti Group Full timeJoin Us as Sales Team Leader at Altigreen IndoreAbout Us:Altigreen is leading the way in sustainable mobility, transforming the commercial vehicle industry with innovative electric vehicles. Position: Sales Team LeaderLocation: IndoreResponsibilities:Lead sales team to achieve targets and drive revenue growth.Develop strategic sales plans and monitor...
-
Team Lead
1 month ago
indore, India Srishti Group Full timeJoin Us as Sales Team Leader at Altigreen Indore About Us: Altigreen is leading the way in sustainable mobility, transforming the commercial vehicle industry with innovative electric vehicles. Position: Sales Team Leader Location : Indore Responsibilities: Lead sales team to achieve targets and drive revenue growth. Develop strategic sales plans and...
